Transportation General Manager II

About the role

DHL Supply Chain is seeking a proven transportation leader to serve as a Transportation General Manager for our site in the Wilkes Barre, PA area. Candidates should possess General Manager, Site Manager, or Senior Operations Manager-level experience within a 3PL, dedicated transportation, fleet, or distribution environment. This position is accountable for site P&L, customer relationships, safety, operational performance, and team development while driving continuous improvement and service excellence across the transportation operation. Transportation experience and experience leading drivers are required. Experience with dedicated delivery operations is highly preferred.

Responsibilities

• Manage daily activities of all transportation functions at the site level
• Maximize weekly, monthly, and annual site performance through leadership focused on customer requirements, labor management, freight optimization, equipment allocation, positive workforce motivation, individual development, and succession planning
• Ensure customer/vendor contract requirements are administered and enforced
• Maximize performance of the site inventory management system to ensure care, custody, and control of customer inventory; productivity and space utilization (efficient product placement); accuracy (to floor and customer book); and proper utilization of information technology
• Ensure a safe, secure, clean, and fair work environment for associates
• Implement associate performance reviews, individual development plans, and succession plans
• Ensure site operates to the routines outlined in the site interaction matrix and standard operating procedures
• Ensure company policies are communicated, administered, and enforced (accounting, operational, regulatory, and administrative)
• Take an active leadership role in managing turnover to the appropriate level (among hourly and management staff)
• Ensure associates and supervisory staff have proper access to necessary tools to perform assigned duties, and that tools are routinely accounted for and adequately maintained
• Oversee execution of workshop action plans, projects, and best practice sharing/implementation
• Develop and achieve budget(s), revenue, and profit (P&L) for site; review agreed-upon budget with client
• Follow established Customer Billing SOP and ensure associates at facility are properly trained in creation/submission of invoices to customer
• Develop and achieve the annual site operating plan and goals; review plans and goals with client
• Monitor service levels and customer satisfaction to ensure performance meets customer/vendor and DHL Supply Chain (balanced scorecard) contractual requirements
• Report on performance measures
• Lead and provide direction to site workload planning and volume forecasting (staffing, equipment, space)

Requirements

• Bachelor's degree or equivalent experience
• 2–3 years logistics industry experience
• 5–7 years experience in a supervisory/management role

Benefits

• Medical, dental, vision, and prescription coverage
• Life insurance
• Discounted stock purchase program
• 401(k) plan
• Generous paid time off (PTO) policy
• Paid vacation and holidays

Pay

The Transportation General Manager II role has a national salary range of $105,000 – $135,000.