TRANSPORTATION & FULFILLMENT COORDINATOR

About the role

This is a hybrid position that requires working from our Legacy West Support Center in Plano, Texas.

Responsibilities

• Maintain accurate, timely, and thorough records.
• Demonstrate strong interpersonal skills to provide exceptional customer service.
• Manage exceptions and review databases for errors; research and resolve issues and respond to escalated service requests.
• Answer incoming customer emails and phone calls, taking appropriate action to resolve each inquiry in a timely manner.
• Maintain departmental KPIs and customer satisfaction metrics as defined by the department.
• Manage store and customer logistics issues as they arise, including track-and-trace activities, and provide weekly KPI scorecards.
• Perform routine data entry, including but not limited to:
  • Entering new orders and shipment information into computerized tracking systems.
  • Tracing inbound and outbound shipments with OTR, LTL, and small-package carriers.
  • Updating shipment and order information across multiple systems.
• Monitor and respond to customer emails to ensure timely communication; escalate internal and external concerns for expedited resolution; maintain a high level of customer satisfaction.

Requirements

• A high school diploma or equivalent required; an associate or bachelor’s degree preferred.
• Strong written and verbal communication skills.
• Detail-oriented with strong analytical abilities.
• Ability to learn new software systems quickly and efficiently.
• Ability to multitask, prioritize, and organize work effectively in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word, as well as transportation and freight management software.
• Minimum of two (2) years of customer service and/or transportation experience required.
• Minimum of two (2) years of general office experience required.

Qualifications

Excellent written and verbal communication skills. Practical experience with Transportation Management Systems (TMS). Strong strategic thinking and problem-solving abilities. Ability to work effectively with all levels of the organization and third-party partners. Strong analytical skills to support transformation initiatives and daily, weekly, and monthly reporting.

Skills

Knowledge of Microsoft Office applications, including Outlook, Excel, and Word. Experience with Transportation Management Systems (TMS).

Benefits

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!