Fulfillment & Logistics Coordinator

About the Role

We're looking for a Fulfillment & Logistics Coordinator to own daily order processing, SKU and catalog management, and fulfillment reporting across our entire brand portfolio. You'll work directly with our Fulfillment & Distribution Lead and cross-train with our Logistics Coordinator to provide continuity across the function. This is a hands-on execution role—you'll be in the systems every day, processing orders, resolving exceptions, and keeping our fulfillment engine running smoothly.

What You'll Own

• DTC & TikTok Order Fulfillment — Process, route, and manage daily orders across all 3PL locations through Shopify and ShipStation
• Fulfillment Exceptions — Perform daily call-outs for late orders, address corrections, and order exceptions. Coordinate with 3PL partners to resolve issues same-day
• Catalog & SKU Management — Create and maintain SKUs, barcodes, and product data across all brands and platforms. Ensure catalog accuracy
• Reporting — Publish daily and weekly fulfillment reports covering order volume, exceptions, and shipping performance
• Logistics Backup — Cross-train on inbound logistics tasks including domestic freight coordination, FBA/FBT shipment monitoring, and 3PL transfer coordination
• Customer Service Support — Resolve fulfillment-related inquiries (tracking, delivery issues, replacements) within SLA targets

Requirements

• 2-4 years of experience in eCommerce fulfillment, order management, or logistics coordination
• Hands-on proficiency with Shopify (order processing, product management)
• Working experience with ShipStation (order management, label generation, exception handling)
• Familiarity with Amazon Seller Central (FBA shipment tracking, inventory monitoring, FBM order management)
• Advanced Excel skills—pivot tables, VLOOKUPs, INDEX/MATCH, data manipulation
• Strong written English for 3PL, carrier, and internal correspondence
• Comfortable working across multiple systems (ClickUp, NetSuite, or similar ERP/project management tools)
• Self-directed and detail-oriented. You take ownership of your work and catch errors before they ship

This Role Is NOT For You If

• Your background is primarily in warehouse operations, last-mile delivery, or managing teams. This is a hands-on coordinator role focused on system-driven order processing and fulfillment execution. If you are looking for a management position, a strategic planning role, or a job that does not require daily transactional work in Shopify, ShipStation, and Seller Central, this is not the right fit. We need someone who thrives in the details.

Benefits

• Fully Remote
• Paid Time Off
• Paid Local Observed Holidays
• Opportunity to work in a fast-growing global company