Transportation Dispatcher

About the Role

Masonic Villages of Pennsylvania – Elizabethtown Campus is immediately hiring a Transportation Dispatcher. With over 145 years of providing award‑winning care and services across Pennsylvania, Masonic Villages is driven by its Mission of Love to assist individuals in realizing their potential and enjoying the highest possible quality of life. Each campus is supported by dedicated leaders who are fully invested in this mission and seek like‑minded individuals committed to heartfelt customer service and a collaborative team environment.

Responsibilities

• Coordinate and schedule transportation requests for residents and staff in accordance with established transportation policies and procedures.
• Receive, prioritize, and accurately document transportation requests, including destination, appointment time, pickup location, mobility needs, and special accommodations.
• Develop and maintain daily transportation schedules and assign trips to appropriate drivers and vehicles based on availability, timing, vehicle capacity, and passenger needs.
• Communicate effectively with drivers regarding schedules, route changes, passenger needs, cancellations, and other operational updates.
• Monitor transportation activities throughout the day and make timely adjustments to address delays, cancellations, emergencies, or unexpected changes.
• Identify scheduling conflicts and proactively resolve issues to minimize service disruptions.
• Maintain knowledge of transportation policies, procedures, routes, facility locations, and community resources.
• Communicate changes or concerns to appropriate supervisors and assist with resolving transportation‑related issues.
• Use transportation scheduling software, telephone systems, email, and other technology/documentation required to perform dispatcher duties.
• Follow established safety procedures and promptly report accidents, incidents, vehicle concerns, or other safety issues.
• Maintain a calm and organized approach while managing multiple requests, changing priorities, and time‑sensitive transportation needs.