Transportation Dispatcher

About the role

At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on‑time performance of routes, and counseling drivers and monitors on the front line.

Pay

$22.00 per hour

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• 401(k) with company contribution
• Paid time off and paid holidays
• Company‑paid life insurance
• Stable employment with a well‑established organization
• Opportunities for growth and internal advancement
• Employee discounts on cell phone plans, vehicles, electronics, and more through PerkSpot

Responsibilities

• Oversee all routes and scheduling of buses
• Counsel and coach drivers and monitors
• Handle heavy phone and radio traffic
• Take all scheduling and driver complaints, reporting to Operations Supervisor/Contract Manager
• Serve as primary communication liaison with major contracted customers
• May handle charter reservations, billing, or driver payroll
• Provide solutions to drop‑off and pick‑up problems
• Handle back‑up driver duties or perform miscellaneous clerical duties as needed
• Complete assignment of special projects
• Assist with supervision of day‑to‑day operations

Qualifications

• 3–5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to DOT drug testing and physical; DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job‑related communications to be conducted in English.