Transportation Director

About the Role

This is an Operations position responsible for directing the activities associated with Delivery, including strategic overview and implementation of projects, expense and revenue management, compliance with government regulations, management of delivery staff, and ensuring safety and security within the delivery department.

Responsibilities

• Direct the daily work and safety of Delivery supervisors, routing personnel, and other associates.
• Ensure management staff effectively oversees day-to-day delivery activities, including adherence to standard operating procedures, planned routes, and safe, efficient customer service.
• Assure Delivery Associate compliance with local, state, and federal regulatory agencies (e.g., DOT, OSHA) and ensure electronic logs are current and accurate.
• Direct labor hours, travel, fuel, and consumable supplies within budget to maximize time and cost efficiencies.
• Prepare work schedules, including extra work days and shifts as needed.
• Oversee the proper selection, purchase, and utilization of company assets in support of the Delivery department.
• Coordinate required repairs with appropriate departments as necessary.
• Observe the effectiveness of daily routing activities to ensure all established Key Performance Indicators (KPI) and sales/customer satisfaction goals are met.
• Prepare budget, profit plans, and capital requests as required.
• Evaluate metrics and adjust activities to meet or exceed performance expectations.
• Suggest efficiency ideas, cost-reduction measures, and assist with the implementation of delivery changes.
• Monitor the utilization of delivery services by reviewing coordination of backhaul functions and other routing/scheduling activities to increase profitability.
• Communicate with Sales Management and Marketing Associates to collaboratively resolve customer or delivery opportunities or issues.
• Visit customer locations and meet with customers to address issues and assess delivery difficulty.
• Establish the use and updating of productivity and routing software systems.
• Preserve associate relations through regular department or pre-shift meetings and maintain ongoing interaction.
• Keep open communication channels with associates by answering questions and explaining policies and procedures.
• Monitor associate morale and submit/respond to ideas to improve associate engagement and enablement.
• Interpret, train, and consistently enforce company policies and procedures.
• Coordinate efforts with the Safety department to aid in training, conducting associate observations, updating preferred work methods, conducting accident investigations, and routine safety inspections.
• Make recommendations for disciplinary action and/or behavior modification where required.
• Execute management functions of staff selection, development, discipline, performance reviews, and/or terminations.
• Perform the duties of the associates supervised and other related duties as needed (as qualified).

Requirements

• Bachelor’s degree.
• 7 years of related experience and/or training; or equivalent combination of education and related experience.
• Valid Class A Commercial Driver License meeting company standards.
• Completion of a Sysco-approved defensive driving program.
• HazMat and Doubles Certification.

Skills

• Ability to read, comprehend, write, and speak English.
• Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Capable of writing reports, business correspondence, and procedure manuals.
• Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Can perform arithmetic operations (addition, subtraction, multiplication, division) using whole numbers, common fractions, and decimals.
• Solve practical problems and deal with concrete variables in situations with limited standardization.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Demonstrate knowledge of spreadsheet and word processing software, with the ability to learn Sysco technology software and programs.
• Excellent computer skills.
• Working knowledge of Federal Motor Carrier Safety Regulations.
• Successfully engage and lead individual and team discussions and meetings.
• Apply all relevant policies in a consistent, timely, and objective manner.
• Able to work proactively and constructively with peers and associates from other departments, operating companies, and Corporate.
• Work in a disciplined manner, following established procedures and complying with local, state, and federal regulations.
• Manage pressures and stress associated with a deadline-oriented atmosphere and customer service issues.
• Demonstrate skill in making independent decisions in support of company policies and procedures on time.

Physical Demands

• Regularly required to talk or hear.
• Frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and climb or balance.
• Occasionally required to stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.