Transportation Coordinator

Starting at $18.73 an hour / based on experience

Schedule

• Part Time / Monday, Tuesday, Friday / 7:00am-3:30pm (Subject To Change)

Location: Royal Oaks Retirement Community, 10015 W. Royal Oak Rd., Sun City, AZ 85351 (Cross streets are 99th and Grand Avenue)

About the role

Under the direction of the Ancillary Services Manager, schedules transportation needs for residents, including dispatching drivers and managing daily logistics for transporting residents in a timely and cost-efficient way. Assist with driving duties as needed.

Responsibilities

• Schedules and inputs transportation requests placed by residents and/or staff into Worxhub.
• Dispatch drivers in the most expedient and efficient manner possible.
• Ensure residents are picked up in a timely manner.
• Communicate any changes/delays with the appropriate scheduler, Caregiver, or resident.
• Develop familiarity with frequently used locations and resident preferences/needs to provide better service.
• Welcome residents and guests at the front entry gate. Provide directions on parking, check-in procedures, and location map.
• Notify the appropriate department that a vendor or visitor is on campus as needed.
• Maintain trip data in Worxhub, monitor vehicle maintenance needs, record transportation charges to residents, and communicate those charges to the Accounting Department.
• Provide transportation to residents to and from hospitals, doctor’s appointments, grocery shopping, sponsored excursions, and other outings.
• Maintain radio contact with dispatcher for delivery instructions.
• Fuel and clean vehicle as needed, responsible for routine maintenance, servicing, and repairs of vehicles.
• Ensure residents have seat belts fastened properly and wheelchair brakes are locked and secured in place.
• Follow all applicable traffic and vehicular safety rules and regulations.
• When necessary, lifts, moves, and transports residents, using proper body mechanics or lifting devices.
• Follow facility policy and procedure for reporting and documenting any incidents/accidents or variances of standard operations.
• Able to work within a time schedule with minimal supervision.
• Perform other duties as assigned.

Requirements

• Must be 21 years of age.
• Must be able to multi-task in a high-paced environment and have excellent organizational skills.
• Has excellent communication skills, verbal and written.
• Proficient in Microsoft Word/Excel, Outlook, and Internet.
• Ability to work with spreadsheets and other software tracking programs.
• Ability to work independently, exercising sound judgment.
• Must be a person of integrity and a team player.
• Ability to read maps and locate addresses.
• Follow written and oral instructions.
• Reaction time – The ability to quickly respond (with hand, finger, or foot) to one signal (sound, light, picture, etc.) when it appears.
• Far and Near Vision – The ability to see things close at hand (such as signs) or at a distance.
• Operation and Control – Controlling operations of equipment.
• Must be able to complete training on computer and/or other devices.
• Maintain competency in the position and knowledge of trade/industry advances and new technologies.
• Must be able to effectively communicate in English with all levels of staff, residents, and guests.

Qualifications

• Preferably has a high school diploma or GED equivalent.
• Has experience in dispatching and scheduling.
• Must have a minimum of three years’ experience in a commercial driving position or driving position in a senior community.

Licenses and Certifications

• Has current, valid driver’s license. Driving record must meet the criteria set forth by Royal Oaks’ insurance carrier.
• Has CPR certification and First Aid certification card or can obtain them within 30 days of hire.
• Has current and valid Fingerprint clearance card or apply for one within 20 days of hire.
• Preferably possess a valid CDL C driver’s license with P (passenger endorsement).
• If applicable, has a Certificate of Completion for memory care services training or obtains within 30 days of hire and complies with annual certification requirements.

Physical Requirements

• Must carry/lift/push or pull loads of up to 25 pounds.
• May need to operate a fire extinguisher.
• Is able to assist in evacuation procedures.
• Ability to sit for long periods of time.

Essential Functions

Physical: climbing (legs only), kneeling, lifting/moving, carrying/transporting, walking/traversing or moving, sitting/stationary position, standing/stationary position, bending, reaching forward and above shoulder level, pulling, pushing, fine manipulation (pen, using a mouse), gross/total manipulation (firm hand grasping, twisting), twisting, stooping

Cognitive: direct others, written and oral communication, work under time constraints, concentrate amid distractions, math/calculations, ensure accuracy of details, remember names and details, problem solve, make decisions, work rapidly, examine/observe details, analytical ability, work within minimal errors, reason (make sense of things)

Environmental: inside, outside, odors, fumes, near moving mechanical parts, working with others, working around others, working alone

Benefits

• Get Benefits Fast – Medical, dental, and vision benefits start the first day after the month you're hired! (Full-time only)
• Employee Assistance Program (EAP) – Access to mental health support, legal counseling, financial coaching, and more through Talkspace and other resources.
• Choice of Two Affordable Medical Plans – Starting as low as $82/paycheck for employee-only coverage (Full-time only).
• On-Campus Medical Providers – Convenient healthcare options right at your workplace.
• Six Annual Paid Holidays – Enjoy time off to recharge with paid holidays throughout the year.
• Generous Paid Time Off (PTO) – Start accruing PTO from day one, with up to 3 weeks in your first year (Full-time only).
• Cash in Unused PTO Hours – Convert unused PTO into cash (limits and details apply).
• Volunteer Time Off (VTO) – Get 4 hours of paid VTO annually to give back to your community, without using your PTO.
• Referral Bonus – Earn up to $600 for each friend you refer who gets hired – and there’s no limit to how many people you can refer!
• Tuition Reimbursement Program – Receive up to $5,000 annually in tuition reimbursement to support your educational goals.
• Career Growth Opportunities – We promote from within! Last year, we proudly promoted over 30 employees.
• FREE Fitness Center Access – Stay healthy with on-site gym facilities or enjoy gym reimbursement up to $200 annually.
• Annual Shoe Reimbursement – Get up to $40 annually for work shoes to keep you comfortable and stylish.
• Uniform & Reimbursement – Uniforms provided or reimbursed for many positions.
• Covered Parking – Convenient parking at no extra cost.
• Employee Meal Discount – Enjoy 20% off meals while at work.
• Exclusive Employee Discount Program – Save big on travel, electronics, entertainment, and more!
• Retirement Plan with Matching – Save for the future with a retirement plan offering 4%-10% matching contributions.