Transportation Coordinator

About the role

R&D’s Transportation Planning Department is the gateway to how R&D accomplishes its organizational mission to promote safe, efficient, reliable, and cost-effective transportation solutions for its customers. This begins with important work that takes place with vendor contracts administration, and computerized routing/scheduling services, all essential work that is ultimately reflected in the product of vendor billing services.

Responsibilities

• Scheduling/Transportation Service Coordination
• Maintain updated participant records in GIS database and use Excel spreadsheets and provide monthly reports to the manager by assigned deadlines
• Maintain participant record to reflect the appropriate Purchase of Service (POS) for transportation and/or bus passes
• Generate and maintain digital files in company network for all transportation access plans
• Collaborate extensively with contracted transportation vendors regarding regular changes, additions, cancellations, service expectations, etc.
• Understand customer expectations, special needs population, and vendor service requirements
• Maintain a comprehensive and accurate database of program schedules by area, vendor vehicle configurations and rider files related to special needs requirements
• Collaborate and proactively communicate across departments regarding pertinent items, their region, and/or service changes
• Provide resources to assist individuals and care providers to apply for discounted monthly bus passes, and/or to coordinate any necessary appointments to determine eligibility for various modes of generic transportation systems, such as paratransit, dialaride, community transportation options, etc.
• Transportation Assessments/Travel Training Coordination
• Review information from regional center social worker to evaluate transportation needs related to functional mobility and/or cognitive challenges
• Develop an individualized trip plan that supports the travel goals and objectives of the individual to their place of work, school, or day program
• Research community transportation resources and maintain/update public transit resource database
• Maintain accurate student records and generate monthly reports within deadline
• Provide resources to assist individuals to apply for discounted monthly bus passes, and/or to coordinate any necessary appointments to determine eligibility for generic transportation systems, such as Paratransit, DialARide, community transportation options, etc.
• Generate and maintain digital files in company network for all transportation assessments and travel training participants
• Develop and maintain positive working relationships with local public transit agencies as needed.
• Reporting / Special Projects
• Analyze cost of proposed additions/changes to existing transportation systems
• Review accuracy of billing reports, statistical information and compliance for vendor contracts and project budgets
• Conduct complex planning, implementation, funding, and analytical projects
• Apply, develop and evaluate analytical and quantitative statistical tools
• Evaluate costs, benefits, and risks of alternative vendor selections
• Prepare comprehensive reports, correspondence, and presentations
• Building Partnerships with Customers
• Build and maintain positive working relationships with regional center case management team, day programs, and service providers
• Resolve and respond to customer needs in a timely manner

Requirements

• Bachelor's degree (B.A) from four-year college or university; or minimum five years’ progressively responsible experience in passenger operations, transportation planning, or related field; or equivalent combination of education and experience.
• Excellent written and verbal communication skills, and proficiency with Microsoft applications (Word, Excel, Access, Outlook, etc.).
• Essential knowledge and abilities:
• Knowledge of theories, principles, practices of passenger transportation planning in the area of ADA
• Understanding of applicable local, state, and federal laws, rules, and regulations; governing transportation policy, Passenger transit system safety culture, operations, and scheduling
• Organization and processes of local, regional, and state government, including legislative regulations
• Financial, analytical, statistical, and mathematical methods and procedures
• Understanding of public transportation service options in designated service area
• Excellent problem solving, time management, and critical thinking skills
• Experience with GIS routing and planning system preferable; however, will consider experience with other computerized routing and planning programs
• Computer literacy skills, proficiency in MS Excel, MS Word and PowerPoint applications
• Attention to detail and ability to identify errors or inconsistencies
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to respond effectively to the most sensitive inquiries or complaints
• Excellent numeracy skills and ability to interpret or generate bar graphs or data charts
• Excellent verbal and written communication and customer service skills
• Ability to think and act independently
• Conduct comprehensive studies and analyses
• Establish and implement relevant policies and procedures

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit.
• The employee frequently is required to use hands to finger, handle, or feel mostly in the use of a computer keyboard and mouse;
• Reach with hands and arms;
• and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or a move up to 10 pounds.