Transportation Coordinator

About the role

This a 100% in-person role, in a professional office setting in South Kansas City, MO.

Why Join Our Team?

Masters Transportation has been a leader in the commercial transportation industry for over 30 years. With one of the nation's largest fleets and locations across the U.S., we provide customized vehicle solutions to meet diverse organizational needs. Our services include sales, rentals, leasing, financing, and repairs, catering to industries such as education, hospitality, senior living, and camps. Driven by core values like excellence, integrity, and a solution-oriented mindset, we prioritize safety, quality, and customer satisfaction. As a trusted partner in mobility, we are committed to delivering unmatched expertise and tailored transportation solutions across the country.

Benefits

• Generous Paid Leave and 12 Paid Holidays
• Competitive health insurance, dental, vision, company-paid life insurance, and short/long-term disability benefits
• 401(k) with company match
• Flexible Spending and Health Savings Accounts
• Discounts on travel, entertainment and more

Job Summary

This position is responsible for coordinating drivers and third-party vendors to ensure the timely delivery of fleet vehicles while delivering an exceptional customer experience. The role serves as a key liaison between sales, operations, and delivery teams, managing communication, shipment details, and scheduling to support efficient dispatch execution. The Transportation Coordinator will make real-time operational and dispatch decisions based on available information, proactively communicate issues, and ensure alignment across internal and external stakeholders to achieve on-time delivery and high customer satisfaction.

Essential Functions

• Tracking the location of drivers and shipments
• Communicating ETA's to customers and salesmen for pick up and deliveries
• Cooking ETAs for pickup and deliveries
• Alerting manager and/or sales team to potential delays or issues
• Providing solutions to various operational problems
• Updating internal and external systems with current statuses
• Building relationships with contract drivers while helping deliver the best service in the industry
• Ensuring compliance with DOT regulations
• Building relationships with customers to ensure superior service to enhance business opportunities
• Communicating with co-workers regarding customers, drivers, and operational issues

Competencies

• Job knowledge
• Professional Communication
• Teamwork
• Technical skills

Work Environment

Office

Physical Demands

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear.
• The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Required Education/Experience/Certifications

• High School degree, with some college preferred
• Basic technology skills, Microsoft Office software skills
• Ability to learn & navigate software systems

Preferred Education/Experience/Certifications

• Knowledge & Experience in DOT regulated environments preferred
• Experience utilizing CRM systems or similar