Transportation Coordinator

About the role

The Transportation Coordinator is responsible for transporting residents in community owned vehicles in a safe, secure, and timely manner. She/he provides an outstanding customer experience to residents and families to ensure a high level of satisfaction.

Essential Functions

• Transports residents to and from medical appointments, activities, and shopping errands using the community owned vehicle.
• Reads the transportation schedule daily and assures scheduled appointments can be met.
• Partners with Program Director and other managers to schedule appointments for residents as needed.
• Communicates effectively and timely if unable to make scheduled resident appointments.
• Available for unscheduled transportation needs in an emergency.
• Maintains resident activity and alerts staff when assistance is necessary to ensure resident safety.
• Completes routine vehicle inspection checks and informs Program Director and/or Executive Director of any maintenance problems or safety issues that need to be addressed.
• Ensures community vehicles are clean and tidy.
• Is thoroughly familiar with fire, missing persons, and other emergency procedures.
• Follows community policy and procedures detailed in fire and disaster plans.
• Participates in department meetings as scheduled.
• Completes required monthly in-services.
• Completes other duties that are assigned by management team.

Compliance & Safety

• Follows emergency procedures as trained and instructed.
• Understands safety practices and procedures including the safe operations of wheelchairs, lifts, and other assistive devices.
• Refrains from using cellular phones while transporting residents except during emergency situations. Understands that texting is strictly prohibited while operating a community vehicle.
• Ensures residents are safely secured in community vehicles before operating the vehicle.

Communication

• Displays a professional and pleasant demeanor with residents, associates, families and the greater community.
• Represents the community and company favorably in all interactions.
• Communicates respectfully and effectively with supervisor and other associates.
• Advises supervisor and appropriate manager in any changes in physical and mental health of resident immediately.

Education/Experience/Licensure/Certification

• A high school diploma or equivalent required.
• Has current Class F state driver’s license.
• Maintains clean driving record.
• Demonstrates experience in a driving position.
• Able to operate van lift and to follow instructions.
• Able to read, write, and speak English.

Physical Requirements

• Able to lift up to 60 lbs.
• Frequent lifting, pushing, pulling, moving of equipment, bending, and stooping and contact with residents.
• Able to push residents in wheelchairs, reposition residents, and move assistive devices for residents as needed.
• Able to spend long periods of time on feet or driving and can react quickly in any situation.

Miscellaneous

• Required to complete driver trainer as scheduled.
• Required to work weekends and holidays as assigned.
• May be required to work on shifts other than the one for which hired.
• May be required to work extended hours.
• Subject to exposure to infectious waste, diseases, conditions, etc.
• Could be subject to hostile and emotionally upset residents due to mental status.
• In good physical and emotional health and free of communicable diseases.
• Criminal background check required.
• Could be asked to submit to random drug test during employment.