Transportation Claims Specialist

About the role

As a Transportation Claims Specialist, you will be the primary expert for managing freight claims across complex domestic and international transportation networks. You will investigate and resolve damages, shortages, delivery discrepancies, and other transportation claims while maximizing recovery outcomes and ensuring compliance with transportation regulations and company processes. You will work with several parties, including plants, distribution centers, suppliers, customers, carriers, and team members. Using tools like MyEZClaim and SAP Quality Notes, you will guide claim resolution, identify process improvements, and help implement a global claims management strategy. This hybrid role can be based in Whitestown, IN, Mayfield Heights, OH, or Milwaukee, WI, reporting to the Supervisor, Global Logistics Performance & Freight Claims.

Responsibilities

• Investigate freight claims related to damage, shortage, loss, or delayed delivery.
• Process claims across multiple transport lanes, including Plants to Customers, Vendors to Plants or Distribution Centers, Plants to Plants or DCs, and DCs to DCs or DCs to Customers.
• Analyze contracts (e.g., Incoterms, vendor agreements) to assess liability and ensure accurate settlement.
• Negotiate claim values and lead collection efforts within authorized limits; escalate high-impact cases as needed.
• Collaborate with carriers, freight forwarders, insurance providers, engineers, and legal teams for swift and compliant resolutions.
• Maintain detailed documentation using MyEZClaim, SAP Quality Notes transactions, and internal claims management tools.
• Develop and implement a global freight claims process, including project planning, change management, and stakeholder alignment.
• Drive continuous improvement with fulfillment sites and transportation partners to reduce future claims.
• Monitor claim trends, recovery rates, and financial impact through reporting and analysis.
• Ensure compliance with global regulations such as the Carmack Amendment, Montreal Convention, and FMCSA guidelines.

Requirements

• Bachelor's degree in relevant field.
• Legal authorization to work in the U.S. (no visa sponsorship now or in the future).

Preferred qualifications

• 5+ years of hands-on experience in freight claims management, including LTL, FTL, and parcel shipments across multiple countries.
• Proficiency in claims platforms including MyEZClaim, SAP (Quality Notes), CargoWise, or similar.
• Legal and regulatory knowledge (e.g., carrier liability, cargo insurance, Incoterms).
• Expertise in Carmack Amendment compliance, including claims handling, liability assessment, and dispute resolution for cargo loss or damage in interstate commerce.
• Proven experience managing multi-modal transport claims across international and domestic markets.
• Project management experience to support global process rollout.
• Background in electronics or automation component logistics.
• Network of carrier and freight forwarder relationships.
• Claims/logistics certifications: AIC, CCLP, CTB, PMP, or Six Sigma.
• Experience with customs documentation and legal dispute resolution.

Benefits

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life

Schedule

Hybrid work arrangement: employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.