Transportation Assistant - Jonesboro, AR

Job Summary

The Transportation Assistant (TA) and Yard Clerk positions play crucial roles in freight management and customer service across various transportation settings. These roles require strong communication, organizational, and administrative skills.

Essential Duties And Responsibilities

• Customer Relationship
• Consistent, effective, prompt, courteous, and professional communications with respect to difficult situations such as: relaying service failures with carriers, shippers, receivers, and team members
• Set appointments on new and existing loads from customers – and track and trace shipments
• Responsible for contacting carriers to obtain the status of shipments and monitor shipments for on-time pick-up, transit, and delivery
• Set-up new locations for shipper and/or receiver; assign vendor code, contact vendor to determine shipping dates, hours of operation, and notify shipper/receiver of load status and rescheduling of appointments when necessary
• Ensure required documents are obtained for billing and customer invoicing requirements are met
• Additional Administrative Tasks
• Perform additional administrative tasks as requested

Qualifications

• Work is performed primarily in a standard office environment with extensive team member and supplier contact with frequent interruptions.
• The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
• Apply knowledge of organization, communication, conflict resolution, and time management skills
• Use basic computer skills - Microsoft Excel, Word, PowerPoint, 10 Key, and Data Entry
• Ability to work with others and be a positive influence on co-workers
• Utilize professional phone and email communication skills
• Effective customer service skills and the ability to service both internal and external customers

Education

• High School or GED equivalent