Transport & Facilities Technician - Austin, TX

About the Role

This full-time, in-person position ensures the reliability, performance, and operational readiness of network transport hubs and facility infrastructure in the Austin, TX market. The role combines technical transport responsibilities with facility operations, including contractor coordination, facility maintenance, power systems, generator monitoring, and building-related issues. You will work cross-functionally with teams such as Network Engineering, Sales Engineering, Service Delivery, Field Services, Provisioning, NOC, Voice Operations, IPENG, and Central Office Technicians to support new installations, resolve outages, and maintain service continuity.

Responsibilities

• Maintain and perform trouble and alarm isolation on Network Hub Switches and other network elements.
• Inspect Office Batteries, Power Plants, and Emergency Generators.
• Install, maintain, and provision Transport and MUX equipment in Network Transport Hub offices, collocation sites, Data Centers, and customer sites.
• Troubleshoot Dark Fiber and DWDM Transport.
• Interact with customers on new installations, disconnects, and troubleshooting.
• Cable, connect, and install peripheral equipment or customer premises and Data Center equipment.
• Analyze and clear customer troubles and network outages.
• Place physical wiring, fiber connections, and test and accept multi-level transport facilities.
• Perform general maintenance on Network Transport Hub Equipment.
• Interact with vendor personnel.
• Coordinate with sales engineers, network engineers, and Service Delivery Installation Coordinators on the installation of cabinets, power, and hardware for datacenter customers.
• Assist other departments with office requirements.
• Act as the primary contact for building issues, emergencies, and repairs.
• Monitor contractor performance and work with outside vendors and contractors to ensure work is completed in facilities according to specifications.
• Assist with maintaining building security and work with the NOC to immediately respond to building emergencies and alarms on a 24/7 basis.
• Assist Facilities management in preparing the annual maintenance budget.
• Perform basic electrical work and determine when an electrical contractor is required.
• Transport goods or equipment to various assigned sites.
• Maintain and record proper inventory levels.
• Maintain logs, records, and databases as required.

Requirements

• 3 years of Telecommunications Facilities sites, Network Transport switching, and Fiber installation experience.
• 1 year of computer experience, including data entry and database manipulation.
• Troubleshooting abilities on Dark Fiber and DWDM Transport.
• Experience installing, maintaining, and provisioning Transport and MUX equipment.
• Experience with fiber connections and testing and accepting multi-level transport facilities.
• Ability to analyze and clear customer troubles and network outages.
• Ability to perform basic electrical work and determine when an electrical contractor is required.
• Ability to interact with customers, vendors, and team members effectively.
• High School diploma or GED.

Desired Qualifications

• College degree in telecommunications.
• Additional experience with Telecommunications Facilities sites.
• Additional experience with Network Transport switching.
• Additional experience with Fiber installation.

Skills

• Network Hub Switches
• Transport and MUX Equipment
• Dark Fiber
• DWDM Transport
• Fiber Network Transport Switching
• Office Batteries, Power Plants, and Emergency Generators
• Data Center Equipment
• Customer Premises Equipment
• Inventory Management
• Databases

Schedule

40 hours per week performance level with additional overtime hours as required. Some shift work may be occasionally required. Limited travel required on occasions.

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Location: Austin, TX 78702