Transport & Facilities Technician - Houston, TX

This full-time, in-person position is based in Austin, TX (78702) and requires a 40-hour work week with occasional overtime, shift work, and limited travel.

About the Role

The Transport and Facilities Engineer ensures the reliability, performance, and operational readiness of network transport hubs and facility infrastructure in the Houston, TX market. This role combines technical transport responsibilities with facility operations, including contractor coordination, facility maintenance, power systems, and emergency response. You will work cross-functionally with teams such as Network Engineering, Sales Engineering, Service Delivery, Field Services, Provisioning, NOC, Voice Operations, IPENG, and Central Office Technicians to support installations, resolve outages, and maintain service continuity.

Responsibilities

• Maintain and perform trouble and alarm isolation on Network Hub Switches and other network elements.
• Inspect Office Batteries, Power Plants, and Emergency Generators.
• Install, maintain, and provision Transport and MUX equipment in Network Transport Hub offices, collocation sites, Data Centers, and customer sites.
• Troubleshoot Dark Fiber and DWDM Transport.
• Interact with customers on new installations, disconnects, and troubleshooting.
• Cable, connect, and install peripheral equipment or customer premises and Data Center equipment.
• Analyze and clear customer troubles and network outages.
• Place physical wiring, fiber connections, and test and accept multi-level transport facilities.
• Perform general maintenance on Network Transport Hub Equipment.
• Interact with vendor personnel.
• Coordinate with sales engineers, network engineers, and Service Delivery Installation Coordinators on the installation of cabinets, power, and hardware for datacenter customers.
• Assist other departments with office requirements.
• Act as the primary contact for building issues, emergencies, and repairs.
• Monitor contractor performance and work with outside vendors and contractors to ensure work is completed according to specifications.
• Assist with maintaining building security and work with the NOC to immediately respond to building emergencies and alarms on a 24/7 basis.
• Assist Facilities management in preparing the annual maintenance budget.
• Perform basic electrical work and determine when an electrical contractor is required.
• Transport goods or equipment to various assigned sites.
• Maintain logs, records, and databases.
• Perform various other maintenance duties as assigned by management.

Requirements

• 3 years of Telecommunications Facilities sites, Network Transport switching, and Fiber installation experience.
• 1 year of computer experience, including data entry and database manipulation.
• Troubleshooting abilities on Dark Fiber and DWDM Transport.
• Experience installing, maintaining, and provisioning Transport and MUX equipment.
• Experience with fiber connections and testing and accepting multi-level transport facilities.
• Ability to analyze and clear customer troubles and network outages.
• Ability to perform basic electrical work and determine when an electrical contractor is required.
• Ability to interact with customers, vendors, and team members effectively.
• Ability to maintain and record proper inventory levels.
• Ability to maintain logs, records, and databases as required.
• Strong communication skills and ability to escalate risks to leadership.
• High School diploma or GED.

Desired Qualifications

• College degree in telecommunications.
• Additional experience with Telecommunications Facilities sites.
• Additional experience with Network Transport switching.
• Additional experience with Fiber installation.

Technologies Involved

• Network Hub Switches
• Transport and MUX Equipment
• Dark Fiber
• DWDM Transport
• Fiber
• Network Transport Switching
• Office Batteries
• Power Plants
• Emergency Generators
• Data Center Equipment
• Customer Premises Equipment
• Inventory Management Systems
• Databases

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance