Transport Coordinator EMT

We have an exciting opportunity for you to join Medical City Plano, part of HCA Healthcare, the nation's leading provider of healthcare services.

About the role

In this role, you will work in a customer-centric transfer and transport call center, responding to all callers with the aid of an electronic database of service profiles, approved clinical protocols, and healthcare information. You will collaborate with team members to ensure appropriate patient admission, manage all hospital transfers and transports, and exhibit proficiency in EMTALA.

Responsibilities

• Display and model exceptional customer relationship behaviors, including telephone and personal contact with all call center’s customer groups (physicians, office staff, callers, and fellow employees).
• Exhibit knowledge of all state/federal regulatory requirements pertaining to ambulance transports.
• Demonstrate exceptional communication and interpersonal skills with physicians and their offices to coordinate admission.

Requirements

• EMT Certificate (required).
• Minimum 2 years of clinical or hospital experience (ED and acute hospital experience highly preferred).
• Call Center/Transfer Center experience (preferred).

Schedule

• 12-hour shifts (required).
• Flexibility in scheduling (required).
• Rotating weekends (required).
• Holiday shifts (required).

Benefits

Medical City Plano offers a total rewards package that supports the health, life, career, and retirement of our colleagues. Available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.