Transport Communication Specialist - Philadelphia Campus

Brief Overview

This is a full time, 36 weekly hour rotating shifts position. Shifts include every 3rd weekend. Location is Philadelphia Campus. Inpatient hospital dispatch/emergency communications platforms experience is preferred.

What You Will Do

• Practice follows the Nursing Process to deliver safe care; assessment, planning, implementation and evaluation.
  • Participates in the efficient management of patient transfers.
  • Triage incoming/outgoing request and arranges for immediate transfers in/out of the hospital.
  • Demonstrates proper completion of patient triaging templates based off chief complaint for transports, consults, referrals and emergent notification requests.
  • Facilitates transfer/assists calls to the designated Emergency Transport Communication Coordinator/ Facilitator and Medical Command Physician.
  • Works with bed management to assist with the coordination of bed assignments/admissions to the hospital.
  • Pairs with Emergency Transport Communication Coordinator/Facilitator regarding appropriate triage, accepting service, team composition and mode of transport.
  • Liaison between referring hospital, transport team and accepting CHOP service.
  • Enters/obtains patient demographics into computer based systems during initial call for transport process.
  • Updates all departmental logs, Trauma Activations, ED Resuscitation, Code Blue and Rapid Response.
  • Updates departmental database for each transport and referral request.
  • Utilizes departmental notification templates.
  • Responsible for activation and initiation of campus wide Emergency response plan.
  • Responsible for activation and initiation of numerous hospital downtime streams.
    • Hospital page assurance
    • Epic downtime procedures
    • Emergency preparedness
  • Communication operates a variety of communication equipment.
    • Absorbs as a central communication source for all components of the transport process.
    • Cordination and efficient management of campus wide emergency response notifications.
    • Maintains the haste system; Philadelphia fire board for trauma activations.
    • Triage and acts decisively for Emergent Situations described in the hospital “Campus Wide Emergency Response Plan”; CODE Line, patient and non-patient medical emergencies.
  • Collaboration demonstrates effective teamwork as a member of the interdisciplinary care team, fostering and exemplifying a culture of respect.
    • Recognizes/addresses situations where disrespectful collaboration may impact patient care and/or create non-collaborative relationships.
    • Sets out resources as needed to resolve situations involving incivility and/or disrespect.
    • Develops and implements effective partnerships with members of the Communication Center staff; delegates tasks effectively to assure comprehensive nursing care is provided.
    • Develops and sustains professional therapeutic relationships with referring and CHOP clinical staff.
    • Coordinates information among, ambulance, aircraft, referring hospitals and CHOP personnel for quick and efficient patient transport according to departmental procedures.

  Education Qualifications

  • High School Diploma / GED Required.

  Experience Qualifications

  • Previous experience in a health related field Preferred.
  • Related transport communication experience Preferred.

  Skills And Abilities

  • The individual must have the ability to remain calm in stressful situations.
  • This individual must possess a clear, strong speaking voice and have a strong medical terminology understanding.
  • Flexible, cooperative, outstanding interpersonal and customer service skills is essential.
  • Computer entry experience and good typing skills are necessary.
  • The ability to multi-task and have strong prioritization skills is required.
  • The ability to efficiently collect key data points from a variety of information sources to ensure accuracy.

  Licenses and Certifications

  • Emergency Medical Technician (EMT) (Pennsylvania) - Pennsylvania Department of Health - upon hire - Preferred.

  Additional Information

  At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.