Transport and Customs Manager

About the role

Festo is looking for an experienced Head of Transport Operations & Customs to lead transportation, customs, and logistics support activities in North America while driving operational excellence, compliance, and continuous improvement.

Responsibilities

• Lead Transport Operations, Customs Operations, and Logistics Support teams.
• Ensure efficient inbound and outbound transportation processes and carrier performance management.
• Oversee customs and FTZ operations, broker management, import/export documentation, and compliance activities as well as export control procedures.
• Drive KPI-based performance management across cost, quality, delivery, and service.
• Manage logistics service providers and support transportation tenders and contract reviews.
• Lead digitalization, automation, and process improvement initiatives.
• Act as the primary interface between Operations, Supply Chain, Purchasing, Finance, IT, and external logistics partners / customs authorities.
• Develop and coach a high-performing team based on clear actions, while fostering a culture of continuous improvement.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, or a related field.
• Several years of leadership experience in transportation, logistics, customs, or trade compliance.
• Strong knowledge of transportation processes, customs regulations incl. FTZ, and logistics service provider management.
• Experience with freight forwarders, customs brokers, and operational compliance processes.
• Excellent analytical, communication, and stakeholder management skills.
• Strong leadership abilities with a passion for developing people and driving change.
• Fluent English required; additional languages are a plus.

What we offer

• Leadership role with regional impact.
• Opportunity to shape the future logistics and customs organization within Festo North America.
• Collaborative, international environment.
• Competitive compensation and benefits package.

Benefits

• Medical, Dental, Vision
• Flexible Spending Programs
• Short-term and Long-term disability
• 401k
• Pet Insurance
• Paid Holidays
• Paid time off
• Educational assistance