Transplant Physician Liaison – Nashville, TN - 75% travel

Job Summary

The Solid Organ Transplant Physician Liaison is a highly autonomous, relationship-driven professional responsible for driving referral growth and strengthening partnerships across the transplant service lines (liver, kidney, heart, and lung). This role focuses on strategic outreach, physician engagement, and program development across a defined region, while collaborating closely with transplant leadership, physicians, and administrators.

Preferred Skills & Experience

• Transplant experience, or a clinical background with exposure to relevant specialties
• Medical sales and/or physician liaison experience strongly preferred

Core Competencies

• Strong attention to detail and organizational skills
• Ability to work independently and manage a flexible, self-directed schedule
• Prowen relationship-building and stakeholder engagement skills
• Effective presentation and communication abilities
• Data-driven mindset, with experience analyzing referral patterns and developing growth strategies
• Proficiency in Salesforce, Tableau, PowerPoint, and Excel
• High level of emotional intelligence, professionalism, and situational awareness (“ability to read the room”)

Our Mission

The Physician Outreach and Connections Department at Vanderbilt University Medical Center (VUMC) Promotes Vanderbilt's services to clinicians in referral areas Shares information on new products and services Engages with community clinicians to learn their needs and strengthen relationships Collaborates with VUMC leadership on strategic outreach plans to increase referrals and surgical growth

Key Responsibilities

• Promote VUMC services to physicians in the primary referral area
• Contact physicians to assess their needs to ensure they are being met and provide feedback to VUMC departments related to concerns or problems expressed by physicians
• Provide information on VUMC services, including promoting physician to physician relationships, and information on new products or services
• Effectively manage community relationships to include education, maintenance of brand image, customer service, and communication of opportunities in a timely manner
• Establish and maintain ongoing communications with referring clinicians and their office staff including routine visits, emails and phone calls
• Collect and evaluate physician information, related to number of referrals, to generate reports and assess for changes in referral patterns
• Participates in the development and implementation of specific outreach relationship building and marketing plans to support VUMC strategy
• Aid in developing educational, informational and marketing materials
• Facilitate referrals and advocate for initiatives aimed at improving processes related to referrals
• Perform service recovery and follow-up efforts based on customer feedback

Technical Capabilities

• Trend Analysis (Intermediate): Demonstrates mastery of trend analyses. Can recognize the impact and take into consideration the effect of seasonality and randomness. Has analyzed trends in detecting patterns that could lead to future problems and in forecasting future demand periods. Has worked in several areas that might include sales, marketing, quality, finance and manufacturing.

Core Accountabilities

• Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance
• Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment
• Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area
• Team Interaction: Provides informal guidance and support to team members

Core Capabilities Supporting Colleagues

• Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas
• Buils and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships
• Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences
• Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them
• Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions
• Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness
• Ensures High Quality: Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them
• Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring
• Managing Resources Effectively: Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities
• Fosters Innovation: Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements

Position Qualifications

• Certifications: None required
• Work Experience: Relevant Work Experience Experience Level 3 years
• Education: Bachelor's