Transplant Physician Liaison

About the role

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Drives volume and in-network utilization throughout the organization, with key focus on service line and programmatic growth initiatives within all Memorial Hermann facilities, ancillaries, and outpatient clinics. Partners with key executives, administrators and physician leaders to build positive relationships with all physicians/providers and other key growth stakeholders. Must be a results-driven individual, and able to execute on growth strategies across the care continuum.

Responsibilities

• Conducts personal sales calls to physicians and other key referral sources to increase alignment with the health system and drive volume across the care continuum.
• Coordinates activities related to physician/community events, including but not limited to, new physician onboarding, conferences, physician and other referral source continuing education meetings, community events, advisory groups, focus groups, luncheons and physician outreach introductions.
• Promotes new locations or services/programs offered to physicians, other referral sources and the community.
• Attends internal councils and meetings to share opportunities with internal stakeholders to stay aligned with System strategy.
• Responsible for creating reports on volume strategies, progress on strategies and presenting results to leadership.
• Targets new and existing physicians and other referral sources for additional volume by developing and performing consistent sales call cycles, strengthening relationships with physicians and office staff, providing MH collateral and educating on services, scheduling introductions between target physicians and applicable clinical staff, and registration for applicable internal programs and systems.
• Prepares and evaluates physician and business unit volume reports to assist with budget planning and budget assumptions.
• Meets or exceeds budget targets for assigned areas.
• Analyses volumes reports, identifying trends and budget variances.
• Reports on reasons for volume misses and develop recovery strategies/action plans.
• Generates referrals through aggressive daily cold calling and independent research to increase referral source alignment.
• Leverages data for targeted referral alignment strategies.
• Serves as a resource for all provider office staff, physicians and other referral sources to answer health system questions, identify process bottlenecks and solutions, educate on programs/services, and appropriately troubleshoot any issues related to Memorial Hermann.
• Escalates issues