Transplant Operations Manager

About the role

The Manager, in collaboration with the Director, is responsible for the operational and financial outcomes of the Transplant and HLA Lab department. The Manager oversees supervision of staff and day-to-day operations to include business office support, clerical functions, education and training, adherence to policies and procedures, contracting and payor contracts support, performance improvement processes, patient experience, physician satisfaction, and creating presentations for internal and external use. This position is also responsible for collaboration on outreach initiatives related to service line growth and program development and will assume responsibilities of the Director when the Director is absent. The Manager must maintain knowledge of UNOS, the OPTN, and all regulatory program elements of the Joint Commission that are required for an accredited transplant program. This role is involved in and leads interdisciplinary meetings with hospital leadership, physicians, community stakeholders, accrediting organizations, and HCA service line leadership within the Enterprise.

Responsibilities

• Assist with the development and implementation of the Transplant Clinic's business plan and budget
• Function as the liaison with department directors/managers/supervisors and respond to their general questions assisting where possible
• Oversee the clerical operation and the day-to-day administration of the office to ensure smooth operation, maintain established policies and procedures, objectives, and safety standards
• Coordinate and prepare all reports for compliance portion of the Transplant Service, pre-cert, and re-cert process, and medical director timesheets
• Assist Quality Coordinator with UNOS, CMS, and JCAHO auditing requirements
• Create and prepare presentations for internal and external customers
• Coordinate in-house and outside community education functions
• Be responsible for the daily entry of payroll, daily reporting of statistics, and reconciliation of the plus report to actual staffing patterns
• Coordinate the human resource function of the Transplant Service to include processing of paperwork and tracking of new employees, maintenance of hospital specific employee records, competency timelines, and coordinates completion of timely evaluation with managers and supervisors
• Ensure contracts are in place with providers prior to appointment being scheduled and bill getting paid
• Collaborate with the Contracts Management team to maintain files on all original contracts and ensure timely completion of all contract renewals
• Collect and prepare data for reports relative to needs of the department and requests of the Director on a timely basis
• Provide contract compliance education to all employees and specific topics for department specific issues when requested by the Clinical Director
• Greet all stakeholders in a professional, prompt and courteous manner and follow up in a timely and ethical manner
• Assist Clinical Director in coordinating an ongoing program to educate employees and the medical staff on contract compliance issues, and any legal implications
• Conduct quarterly/annual contract audits (contract log vs. contract file)
• Review all Physician Referral Source Check Requests submitted for reimbursement
• Reflect the Company's values and a commitment to the Code of Conduct ethics and compliance program
• Understand surgical and procedural service line and contribute to develop a clear service line strategy and growth plan
• Be responsible for building data-driven business cases for strategic growth proposals
• Demonstrate a deep understanding of the clinical operations within the surgical services area and outpatient clinic area
• Conduct consultative sales meetings with customers to gain a thorough understanding of customer needs and requirements
• Be responsible for the growth of new service line business while serving as an extension of hospital leadership
• Collaborate with Department Director and COO to evaluate, analyze, and interpret current physician referral patterns and trends
• Develop goals and timelines for growing referral volumes based on new or established physician and outreach medical facility relationships
• Conduct follow-up meetings with physicians to close new or additional business, ensuring that internal and external obstacles to business growth and retention are identified
• Meet regularly with physicians and hospital staff from referring hospitals to ensure that a thorough understanding is gained regarding their desires and needs
• Participate in interdepartmental meetings and processes to improve patient care and outcomes
• Be responsible for maintaining required program elements, service-line manuals and current policies and procedures as well as assisting the Director with the performance improvement process for the departments
• Be responsible for the day to day business support, clerical (as needed), medical record and patient accounting functions, as well as reception and patient scheduling, as needed

Qualifications

• Minimum 3+ years' managerial experience in hospital or clinic operations; or
• Minimum 3+ years' experience in progressive healthcare sales in hospitals, pharmaceuticals, or device sales
• Completion of a Bachelor's degree with healthcare experience; RN preferred

Skills

• Proficiency in Microsoft programs including Word, Excel, and PowerPoint
• Effective communication skills; both orally and in writing
• Strong customer service and problem-solving skills
• Time-management skills and ability to establish priorities and make independent decisions of a complex nature

Benefits

Las Palmas Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

Note: Eligibility for benefits may vary by location.

This response is AI-generated, for reference only.