Translation Engineer

About the role

The Translations organization plays a key role in Infobip’s service delivery and network operations. As a Translation Engineer, you are a subject-matter expert responsible for accurate provisioning, routing, and interoperability of customer and carrier services across Infobip’s network.

Responsibilities

• Provision and maintain Sonus / Cataleya translations
• Configure SIP/ISUP/ISDN trunk group provisioning
• Perform ISUP TCIC data-fill and SS7 / STP route-set provisioning
• Call flow routing
• Troubleshooting customer/network issues
• TDM/SIP grooms & customer Maintenance (includes off hours)
• Execute end-to-end SIP interoperability testing with customers (including off-hours when required)
• Support Toll-free and LNP services

Requirements

• Experience with HEPIC or similar call-capturing software preferred
• Experience with Garfana or similar traffic provisioning/monitoring software
• CLI Scripting experience preferred
• Stir/Shaken provisioning & troubleshooting
• Complete other duties as assigned by your supervisor or key stakeholders
• Owns end-to-end translations and provisioning activities for customer and carrier services
• Operates with moderate to high autonomy, escalating only highly complex or high-risk issues
• Have a direct impact on service quality, customer experience, and network stability
• Absolutely acts as a technical escalation point for translation-related topics
• Collaborates cross-functionally with Network Engineering, Provisioning, and Customer Implementation teams

Qualifications

• Bachelor’s degree in Telecommunications, Computer Science, Engineering, or a related field (or equivalent hands-on experience in Translations)
• Experience supporting or provisioning SIP trunk groups
• Familiarity with interoperability challenges between carriers, SBCs, and enterprise platforms
• Experience executing and validating end-to-end SIP call testing
• Familiarity with configuration and data formats (SIP headers, SDP, JSON/XML etc.)
• Strong troubleshooting skills across
• Ability to proactively identify risks in multi-carrier interoperability
• Detail-oriented with a focus on first-time-right provisioning and testing
• Experience working cross-functionally with: Network Engineering, Provisioning teams, Customer implementation teams
• Ability to clearly communicate technical issues to both: Engineers (deep-dive level) and Non-technical stakeholders (clear, actionable summaries)

Skills

• CLI Scripting
• Garfana or similar traffic provisioning/monitoring software
• HEPIC or similar call-capturing software
• Interoperability challenges between carriers, SBCs, and enterprise platforms
• Knowledge of SIP headers, SDP, JSON/XML etc.
• Network Engineering
• Provisioning
• Quality Assurance
• Software Development
• Technical Troubleshooting
• Trunk Group Provisioning
• Understanding of TDM/SIP grooming
• Understanding of TDM/SIP interoperability
• Understanding of TDM/SIP routing
• Understanding of TDM/SIP troubleshooting
• Understanding of TDM/SIP validation
• Understanding of TDM/SIP verification

Benefits

• Medical, Dental, and Vision insurance
• Basic life insurance
• 401(k) plan participation with company match
• Short-term and long-term disability insurance
• Wellness plan of up to $500/year pro-rated based on hire date
• PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually
• Additional leave time for marriage, relocation, bereavement, and other major life events
• Twelve (12) weeks of paid parental leave
• Participation in employee share ownership plan (ESOP)
• Fourteen (14) paid holidays annually

Pay

$70,000 to $107,000 annual base salary (the selected candidate's salary will be based on a variety of factors, including job-related knowledge, experience, education, skillset, and internal equity).

Schedule

Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.