Transition Specialist - Move In Coordinator

About the role

At Laurel Circle, we're not just a luxury senior living company; we're a community recognized as a Great Place to Work® and we take immense pride in that designation. Our philosophy, “People First, Always,” underscores everything we do. We believe that our dedicated team is our greatest asset, driving us to create compassionate, respectful, and meaningful interactions every day.

Responsibilities

• Cook up the move-in process for new members and serve as liaison between members, families, team members, and a variety of third parties such as moving companies.
• Cook with internal departments to ensure documentation, payment, lead base system records, etc. is handled properly and timely.
• Follows the application and contractual protocol for admitting new members and assists new members with completing their new member information.
• Opens & closes all models daily throughout the week.
• Ensures the entire campus is Ready-to-Show, Every Day Is Grand Opening Day (EDIGOD).
• Inspects all units at time of turnover and identifies items for repair. Communicates items or other needs to the Director of Facilities in a timely manner.
• Works with the RAC/Membership committee and current members to ensure a receptive and welcoming environment for the new member(s).
• Coordinates and organizes New Member parties and New Member Happy Hours.
• Coordinates We’ve Moved/I’ve Moved mailers for all new members.
• Develops a thorough working knowledge of all campus marketing materials and all legal and financial agreements between the campus and its residents and resident families.
• Sure all marketing material is current and stocked.
• Participates in and attends all required in-service training and education programs as scheduled.
• Performs other duties as assigned by the Executive Director.

Requirements

• A Four-year College or University degree desired.
• Two or more years’ experience in a similar transition or downsizing position desired.
• Two or more years’ experience in a hospitality position desired.
• Two or more years’ experience working with seniors desired.

Qualifications

• Ability to read, write, speak and understand English fluently.
• Ability to meet or exceed the company’s attendance and punctuality standards.
• Ability to use miscellaneous software and office equipment.
• Ability to understand and follow directions as given.
• Ability to work with minimal supervision.

Skills

• Excellent communication skills.
• Strong organizational and multitasking abilities.
• Ability to manage multiple priorities.
• Knowledge of senior living and transition processes.

Benefits

• 26 days of PTO + cash out.
• 401k with match.
• Medical/Dental/Vision benefits.
• Free Teladoc.
• Education Reimbursement and more!

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and can vary based on the needs of the department and the individual.