Transition Project Manager - Plano TX - Locals Only

General Duties and Tasks

• Lead the CMDB and Configuration Management service, ensuring accurate, complete, and reliable configuration data to support ITSM processes, service delivery, and operational decision-making.
• Manage complex CMDB-related service delivery activities, including data quality, CI lifecycle governance, relationship mapping, process adherence, and ongoing operational support.
• Lead cross-functional initiatives with ServiceNow, infrastructure, application, security, and service management teams to improve CMDB maturity and align configuration practices to ITIL standards.
• Establish and maintain CMDB governance, standards, controls, and reporting to support audit readiness, compliance, service transparency, and continuous improvement.
• Identify, analyze, and resolve complex CMDB process or data issues, using structured problem-solving and collaboration across technical and business stakeholders.
• Drive continuous improvement of CMDB processes, documentation, dashboards, and service configuration practices to improve accuracy, automation, and business value.

Requirements

• Leads complex service delivery processes and associated projects.
• Manages service delivery processes in a complex service delivery environment.
• Develops resolutions and analysis to complex problems that require the frequent use of creativity.
• Identifies and leads continuous improvement activities in support of client or internal business processes.
• May lead or guide others on cross-functional projects outside of their own department.

Typically requires 10+ years relevant experience.

Preferences:

• Excellent understanding of ITIL processes and principals.
• Excellent written and verbal skills.
• Excellent ability to create and document process.
• On-call rotation support may be required.