Transition Coordinator/Case Manager

JOB SUMMARY

The Transition Coordinator/Case Manager at Project SERVE is responsible for providing case management and career assistance for members who have successfully completed all of the Project SERVE program components. He or she will develop and cultivate employment and training opportunities; nurture relationships with current and potential program partners; and document and collect data that will assist in measuring our program impact and effectiveness. The Transition Coordinator will manage a caseload of program members for one full year after program completion – ensuring job retention, and helping to remove any barriers to self-sustainability and independence.

ESSENTIAL FUNCTIONS

• Primary Responsibilities
• Case Management + Career Readiness Assistance
• Connect program members to training and employment opportunities.
• Ensure program members remain employed after placement.
• Track and provide support to participants for one year after employment placement.
• Refer participants to support service partners, as needed.
• Conduct job site visits.
• Report data on members’ post program status.
• Employment & Training Development
• Job Development
• Develop and maintain relationships with outside agencies who may provide workshops, training, and employment opportunities to workforce training participants.
• Absorb assistance with resume revisions, or job application processes as needed.
• Impact Measurement
• Maintain real-time information on participant’s progress in their chosen field of work and overall employment retention.
• Ensure appropriate documentation is complete and maintained for each participant.
• Ensure data is accurately inputted into the case management system-Birdseye.
• Contribute to program as needed.

JOB QUALIFICATIONS

• High School diploma or GED required.
• Bachelor's Degree in related field preferred.
• Minimum two years' experience in community development and direct support services.
• Proficient knowledge of workforce development programs.
• Strong verbal and communication skills required.
• Understanding and commitment to the application of equitable practices.
• Ability to foster a cooperative work environment.
• Ability to establish and maintain effective working relationships.