CASE MANAGER – RAPID REHOUSING

Primary Responsibilities

• Complete budget and savings plans to determine the client’s maximum contribution toward rent and make timely requests for program payments
• Absorb and redirect varying client demands in a fast-paced programmatic environment with minimal supervision
• Absorb and redirect varying client demands in a fast-paced programmatic environment with minimal supervision
• Absorb and redirect varying client demands in a fast-paced programmatic environment with minimal supervision
• Absorb and redirect varying client demands in a fast-paced programmatic environment with minimal supervision
• Absorb and redirect varying client demands in a fast-paced programmatic environment with minimal supervision
• Absorb and redirect varying client demands in a fast-paced programmatic environment with minimal supervision
• Absorb and redirect varying client demands in a fast-paced programmatic environment with minimal supervision
• Absorb and redirect varying client demands in a fast-paced programmatic environment with minimal supervision
• Absorb and redirect varying client demands in a fast-paced programmatic environment with minimal supervision

Required Skills, Knowledge, and Abilities

• Bachelor’s Degree in social work or other human services field (psychology or sociology preferred)
• Valid Texas Driver’s License
• Ability to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items.
• Excellent customer service skills, especially when working with “difficult” customers
• Ability to communicate effectively, both orally and in writing
• Ability to innovate and embrace best practices in shelter and housing services delivery
• Ability to adapt to change
• Ability to communicate clearly with outside providers and partners, especially health care providers

Additional Experience a Plus

• Three or more years of successful work or volunteer experience in homeless services
• Bilingual in Spanish
• Training in Housing First, Motivational Interviewing, the Transtheoretical Model of Change, Harm Reduction, and/or Trauma-Informed Care
• Master’s Degree and/or licensure in human services field, especially in social work
• U.S. Military service