Case Manager

About Us

The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The organization fosters a culture that attracts passionate and talented individuals by emphasizing strong values, work-life balance, and diversity. Every program is designed with clients in mind, guided by the core values of Respect, Integrity, Innovation, and Compassion, and by the Gold Standard of service. The Just One Project believes every person deserves to be treated with care, dignity, and respect.

About the Role

As a Case Manager, you will provide comprehensive, client-centered support to individuals and families working toward greater housing and personal stability. You will manage an active caseload, assess client needs, develop individualized service plans, connect clients with community resources and benefits, coordinate with landlords and service providers, and provide ongoing support as clients work toward their goals. This community-based role combines relationship building, problem solving, advocacy, documentation, and direct client support. You will spend time both in the office and throughout the Southern Nevada community, including conducting regular home visits.

The ideal candidate is compassionate, organized, resourceful, and comfortable working independently with clients navigating complex circumstances. You should be able to build trust while maintaining professional boundaries, manage detailed documentation, and balance multiple client needs and deadlines.

This is a full-time position requiring approximately 40 hours per week, Monday through Friday, 8:00 AM to 4:30 PM. Occasional evening, weekend, event-based, or on-call work may be required depending on operational needs.

Responsibilities

• Manage a caseload of approximately 20 to 25 clients and provide ongoing support toward housing stability and self-reliance
• Conduct comprehensive assessments to identify client needs, strengths, goals, and barriers
• Partner with clients to develop individualized action plans with achievable goals related to housing, health, financial stability, and other essential needs
• Connect clients with community resources, benefits, supportive services, and appropriate referrals
• Advocate for clients and help them navigate systems and services necessary to support greater stability
• Support clients with housing searches and serve as a liaison with landlords and other community partners
• Conduct regular home visits and case reviews to monitor progress and identify emerging needs
• Provide crisis support, safety planning, and connections to appropriate emergency resources when necessary
• Help clients strengthen financial literacy skills, including budgeting, saving, and debt management
• Collaborate with internal teams, community partners, and other service providers to coordinate client support
• Maintain timely, accurate, and comprehensive client records, case notes, assessments, referrals, and service documentation
• Enter required client and service information into HMIS, Salesforce, and other applicable systems within established timelines
• Participate in case conferencing to identify solutions and coordinate services for clients with complex needs
• Maintain current knowledge of community resources, eligibility requirements, and application processes
• Provide services that are responsive to the cultural, social, and linguistic needs of the individuals and families served
• Represent The Just One Project at organization-wide events, including participation in six mandatory Pop Up & Give events each year

Requirements

• Bachelor's degree in Social Work, Human Services, or a related field
• 3+ years of experience in case management, social services, community outreach, or a related field
• Previous experience using HMIS for client records, case notes, services, referrals, and program documentation
• Strong data entry and documentation skills with demonstrated ability to maintain accurate, complete, and timely client records
• Comfort conducting regular home visits and providing services independently in clients' homes and community-based settings
• Experience managing an active caseload and supporting clients toward measurable goals
• Experience working directly with diverse populations, including individuals or families experiencing housing instability or other significant barriers
• Knowledge of community resources and the ability to connect clients with appropriate services and referrals
• Strong assessment, problem-solving, advocacy, and conflict resolution skills
• Ability to establish trust and rapport while maintaining appropriate professional boundaries
• Strong organization and time management skills with the ability to maintain accurate records and meet documentation deadlines
• Experience using client management, case documentation, or tracking systems
• Comfort working independently in community-based settings and responding calmly in high-need or unpredictable situations
• Strong written and verbal communication skills
• A valid, unrestricted driver's license, reliable personal transportation, and the ability to meet organizational insurability requirements
• Ability to travel regularly throughout the Southern Nevada community and conduct client home visits
• Ability to obtain and maintain a valid Nevada Food Handlers Card within 30 days of hire
• Legal authorization to work in the United States
• A commitment to teamwork, accountability, and living out the core values of Respect, Integrity, Innovation, and Compassion

Preferred Qualifications

• Experience providing housing-focused or community-based case management services
• Familiarity with benefits navigation, wraparound services, and self-sufficiency initiatives
• Familiarity with SNAP and other community assistance programs
• Fluency in both English and Spanish

Benefits

• Health, Dental, and Vision coverage
• Additional insurance options including Life Insurance, AD&D, Critical Illness, Accident Insurance, Short and Long Term Disability, and Pet Insurance
• 401k retirement plan with 3% employer match
• Paid Time Off, accrued from your start date
• 2 floating holidays
• Birthday Pay
• Bereavement pay
• Paid parental leave
• 6+ weeks of paid holiday time off per year