Case Support Manager

About the role

WarCollar has an opportunity for a Case Support Manager supporting a mission‑focused contract. This role is ideal for a professional with a strong law enforcement background who can manage case workflows, support operational activities, and provide technical and administrative support across mission environments. You will coordinate case documentation, manage operational data, support system usage, and collaborate with operators, analysts, and engineers to ensure mission readiness and efficiency.

Required Skills

The Case Support Manager will have a minimum of five (5+) years of experience in law enforcement and demonstrated capability in:

• Managing case files, documentation, and operational workflows
• Supporting mission operations through data entry, tracking, and reporting
• Using Windows OS and Microsoft Office Suite for case management and documentation
• Providing hardware and software support to mission personnel
• Conducting basic system troubleshooting and user support
• Coordinating with technical teams to ensure accurate and timely case updates
• Strong communication, organizational, and analytical skills

About WarCollar Industries

WarCollar Industries, LLC is a veteran-owned small business. We maintain a team of cybersecurity experts committed to protecting complicated data and distribution systems and providing decision makers with the most accurate assessment of residual risk possible. We work with our clients to solve the toughest challenges in the ever-evolving digital landscape. Services include network defense, computer network attack, secure network design, penetration testing and vulnerability assessment. WarCollar enables its clients to find, fix, stop, and ultimately solve cybersecurity problems across their entire enterprise.

Benefits

• Medical insurance premium coverage
• PTO based on billable hours
• Federal holidays plus your birthday
• Matching 401k
• Education reimbursement plus paid training days
• Performance bonuses
• Referral bonuses
• Government shutdown protection
• Monthly team building events plus two major social events annually

Clearance requirement: Top Secret (TS) level clearance.