Transition Coordinator

Why Join Us?

At Tufts Medicine - Lowell General Hospital, we’re more than a health system – we’re a community of the brightest minds and the biggest hearts in healthcare. We combine academic innovation with compassion and community. If that excites you, then you belong with us.

Job Profile Summary

Hospital-wide weekend shift rotation required based on department operations. This role focuses on evaluating, developing, recommending, implementing, and carrying out policies and procedures related to the delivery of high-quality patient care. It also includes performing Care Navigation duties, supporting organizational processes, and providing administrative support.

Duties and Responsibilities

• Performs general office functions including typing, filing, email/mail correspondence, purchasing supplies, and maintaining confidentiality.
• Uses and maintains office equipment such as copy machines, fax machines, and computers.
• Greets visitors professionally and directs them to appropriate personnel.
• Supports assigned care managers by handling administrative and clinical tasks, assisting with special projects, and participating in care transitions.
• Assists with phone triage for Continuity of Care, establishing relationships with external contacts, and facilitating insurance appeals.
• Participates in a weekend coverage rotation to meet departmental needs.
• Enters documentation into the Electronic Medical Record (EMR) and documents critical information as requested.
• Communicates with patients and families regarding post-acute care planning and notifications.
• Prints daily census reports and serves as a liaison with various healthcare facilities.
• Faxes necessary paperwork and assists with copying and faxing of medical records.
• Rounds on inpatient units to deliver notifications required by CMS.
• Manages multiple tasks and prioritizes according to established criteria and protocols.
• Provides excellent interpersonal skills and remains calm under pressure.

Qualifications

• High School diploma or equivalent.
• One (1) year of related administrative experience.

Skills & Abilities

• Good organizational and communication skills, both verbal and written.
• Excellent computer skills using Microsoft Office.
• Ability to manage multiple tasks and prioritize accordingly.
• Knowledge of office management and daily operations.
• Ability to visualize the big picture independently with minimal supervision.
• Excellent proofreading skills.
• Resourcefulness and teamwork skills.

What We Offer

• Competitive salaries and benefits.
• 403(b) retirement plan with hospital match.
• Tuition reimbursement.
• Free parking.

About Lowell General

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a four-time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

About Tufts Medicine

A healthcare system that works. Tufts Medicine is more than a health system — we’re a community that empowers people to live their best lives by reimagining healthcare, advancing knowledge, and pioneering discovery. Every team member plays an integral role in realizing our vision of creating the most equitable and frictionless healthcare experience in the world. Here, you’ll join an enthusiastic community that champions your growth and receive generous benefits to support your health, financial security, and career growth.