Transit Operations Supervisor- Mon-Fri

Position Title

Essential Duties & Responsibilities

Physical Demands

Licenses Required

Supervisory Responsibilities

Internal & External Contacts

• Job Summary

  The Transit Operations Supervisor supports and coaches TANK Operators to provide best-in-class service to TANK customers.

• About the Role

  Provides support and coaching to TANK Operators to provide best-in-class service to TANK customers.

• Responsibilities

  • Manages, leads, and motivates TANK operators in the effort of providing safe, world-class customer service.
  • Manages and ensures achievement of TANK KPI’s: Safety, On Time Performance, Customer Service, Customer Complaints and Operator Attendance.
  • Participates in TANK’s DRIVE Program which includes motivating, coaching and performance management to include issuing discipline when necessary.
  • Utilizes the CAD/AVL system to monitor and keep routes on schedule.
  • Maintains surveillance on the condition of passenger amenities, including bus stop signs, passenger shelters, schedule racks and benches and reports problems to the dispatcher on duty.
  • Works with police and other local agencies to gather accident information.
  • Fulfills other duties as assigned.

• Requirements

  • Minimum High school diploma or equivalent.
  • Minimum one (1) year transit experience preferred.
  • Minimum one (2) year of experience in supervisory or management.
  • Ability to develop work standards, SOPs (Standard Operating Procedures), preventative measures to minimize process failures, and implement effective countermeasures when failures do occur.
  • Ability to manage dynamic or real time situations that affect passengers, operators or the performance of the fleet.
  • Strong problem solving and conflict management skills.
  • Knowledge of management principles and practices, including optimum use of human and material resources.
  • Ability to effectively interact with staff, department heads, the public, and contract services providers.
  • Ability to learn TANK’s computer aided dispatch technology.
  • Ability to communicate effectively, both orally and in writing.
  • Desire to continue professional development.
  • Ability to work with computers, standard business/office software and all applicable TANK systems/software.

• Qualifications

  • Valid driver’s license.
  • CDL license strongly preferred.

• Skills

  • Sitting in a normal seated position for extended periods of time.
  • Standing and walking for extended periods of time.
  • Climbing stairs and inclines, frequently bending, stooping, pulling, or pushing on a regular basis.
  • Exposure to the outdoor climates and weather.
  • Lift and carry objects up to 50 pounds.
  • Correctible ability to see and hear in a normal range.
  • Finger dexterity is required to manipulate objects with fingers, such as using a computer keyboard.
  • Reaching and extending hands and arms in all directions.

• Benefits

  • Commensurate with experience.

• Pay

  • TBD

• Schedule

  • Mon-Fri 2:00PM to 6:00PM
  • 20 Hours