Transit Operations Supervisor

About the role

VATCo is seeking an Operations Supervisor to join our team at the Northampton Transit Facility (NTF). Reporting directly to the Operations Manager, this position provides on-site driver supervision and monitors all facets of daily route operations.

Responsibilities

• Assign daily work to Bus Operators
• Coordinate staffing
• Provide high quality customer service
• Provide general supervision of Bus Operators
• Perform cruiser and street duty
• Maintain all related records and/or files
• Maintain open and effective communications
• Conduct activities related to opening, closing and securing the building

Requirements

• High School Diploma or GED
• At least two (2) years of experience as a transit bus operator, or in a related transportation sector
• At least two (2) years of supervisory experience with increasing responsibilities
• Good communication and public relations skills
• Strong supervisory experience
• Must be able to perform duties while abiding by collective bargaining agreement (C.B.A.) where applicable
• Must be able to work with minimal supervision
• Must have excellent judgment and ability to make sound decisions, and take responsibility for decisions
• Must have excellent communication skills, both written and verbal
• Must be able to communicate effectively with peers, subordinates, passengers, and the public
• Must have a working knowledge of existing PVTA route system and the street network within the service area
• Demonstrable organizational skills
• Able to perform all administrative/clerical work associated with responsibilities, including but not limited to accident investigation and reporting, supervisory and driver observation reports, and dispatch administrative procedures
• Able to serve as an accessible and reliable resource to Bus Operators

Qualifications

• High School Diploma or GED
• At least two (2) years of experience as a transit bus operator, or in a related transportation sector
• At least two (2) years of supervisory experience with increasing responsibilities
• Ability to act with sound judgment and with minimal supervision
• Good communication and public relations skills
• Strong supervisory experience
• Must be able to perform duties while abiding by collective bargaining agreement (C.B.A.) where applicable
• Must be able to work with minimal supervision
• Must have excellent judgment and ability to make sound decisions, and take responsibility for decisions
• Must have excellent communication skills, both written and verbal
• Must be able to communicate effectively with peers, subordinates, passengers, and the public
• Must have a working knowledge of existing PVTA route system and the street network within the service area
• Demonstrable organizational skills
• Able to perform all administrative/clerical work associated with responsibilities, including but not limited to accident investigation and reporting, supervisory and driver observation reports, and dispatch administrative procedures
• Able to serve as an accessible and reliable resource to Bus Operators