Operations Supervisor - Transit

Schedule

Monday–Friday, 1:30 PM to 10:00 PM

Responsibilities

• Work cross-functional with dispatch to resolve on-the-ground issues.
• Be a liaison between management, dispatch, and drivers.
• Support operations in problem solving.
• Help drivers locate and troubleshoot vehicles.
• Help drivers troubleshoot intermittent software issues.
• Check-in new vehicles and prepare for service.
• Check-out vehicles for retirement.
• Support operations team by maintaining employee and vehicle documentation.
• Distribute documentation to drivers and communicate information down the chain.
• Monitor driver performance KPIs and report findings.
• Communicate vehicle maintenance needs to Fleet.
• Co-ordinate vehicle movements and usage.
• Maintain bus hardware and inventory.
• Aid operations and fleet management with monthly and quarterly audits.
• Provide training to drivers (as needed).
• Support the company policy and procedures and work with operations to enforce yard policy and procedures.
• Support the Operations Manager as needed.

Qualifications

• Strong working knowledge of Google Workspace and MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software.
• Strong leadership skills and interpersonal skills.
• Well-developed multi-tasking and time management skills.
• Ability to provide direction, coaching and mentoring to employees while creating an environment that encourages and values input and feedback.
• Ability to respond to unanticipated events to ensure excellence in customer service.

Skills

• Strong working knowledge of Google Workspace and MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software.
• Strong leadership skills and interpersonal skills.
• Well-developed multi-tasking and time management skills.
• Ability to provide direction, coaching and mentoring to employees while creating an environment that encourages and values input and feedback.
• Ability to respond to unanticipated events to ensure excellence in customer service.

Education

• High school diploma or GED required.
• Licensed Class B driver (Passenger and Air brakes endorsement).

We Offer

• Exceptional medical, dental, vision, and life insurance benefits.
• Competitive compensation packages with a 4% employer match for 401(k).
• Commuter benefits.
• Employee Assistance Program (EAP).
• Unlimited PTO.
• Paid holidays.
• Pet & legal insurance.

About the Role

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S., serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable, and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients, and career opportunities.