Transit Management Analyst Series

This position on the NYC Transit payroll is competitive and is eligible for the 55-a Program. Qualified persons who are eligible for the 55-a Program may apply by indicating their interest in the cover letter and resume.

Pay

• Assistant Transit Management Analyst Level I: $67,933 - $80,421
• Assistant Transit Management Analyst Level II: $78,874 - $87,845
• Associate Transit Management Analyst: $89,162 - $115,445

Responsibilities

• Develop test programs and applications from clear specifications to meet business needs and ensure functionality in support of field operations and operating departments within Stations.
• Prepare drafts and disseminate documents related to Bulletins, Notices, and Memos.
• Oversee the scheduling of customer service training programs and create communications and training materials to support this effort.
• Compile daily, weekly, and monthly reports on various customer-facing activities.
• Clean, aggregate, and organize data from disparate sources, develop updated reporting methods, and synthesize data into streamlined summaries.
• Conduct surveys and field assignments with various offices within Stations.

Qualifications

Assistant Transit Management Analyst: I - II

• A master's degree from an accredited college or university in business administration, public administration, public policy, engineering, engineering technology, economics, architecture, mathematics, physics, computer science, finance, accounting, transportation planning, industrial psychology, urban planning/studies, human resources management, labor relations, operations research, security management, or a related area; or
• A baccalaureate degree from an accredited college or university and two years of satisfactory full-time professional experience in budget administration, accounting, economic or financial administration, engineering, management or methods analysis, operations research, organization research or program evaluation, personnel or public administration, staff development, employment program planning or administration, security management, or general administration.

Associate Transit Management Analyst

• A master's degree from an accredited college or university in business administration, public administration, public policy, engineering, engineering technology, economics, architecture, mathematics, physics, computer science, finance, accounting, transportation planning, industrial psychology, urban planning/studies, human resources management, labor relations, operations research, security management, or a related area, and one year of full-time satisfactory professional experience in the fields listed above; or
• A baccalaureate degree from an accredited college or university and three years of full-time satisfactory experience in the fields listed above.

Skills

• Ability to work independently with little oversight in a dynamic environment.
• Strong project management, analytical, and problem-solving skills.
• Highly organized and detail-oriented.
• Excellent interpersonal, written, presentation, and verbal communication skills.
• Proficiency in MS Office suite (MS Word, MS Excel).
• Strong technical skills in data analytics, visualization tools, and spatial analysis using GIS or similar mapping tools.
• Demonstrated capabilities to perform qualitative and quantitative analyses using various tools and datasets while learning new techniques.
• Ability to communicate effectively with senior staff as well as cross-divisional peers.
• Working knowledge of NYCT subway operations and network or the ability to master it.
• Ability to develop and maintain macro programs.
• Ability to structure large data sets to find useful information.