Transit Dispatcher - $2500 Sign-On Bonus Available

About the role

Our Dispatchers are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps maintain on-time service and delivery.

Responsibilities

• Communicates information to drivers concerning in-service mechanical failures, accidents, passenger incidents, and all other schedule interruptions; also responsible for developing and communicating alternate routes in case of road construction or other roadblocks.
• Completes all required reports including incident/occurrence reports.
• Coordinates and verifies daily assignment of operators for regular shift replacement or re-assignment, ensuring each run has a driver assigned and the run pulls on time.
• Uses computerized routing and scheduling software program to monitor vehicles and trips.
• After an initial training period, employees are assigned a shift to receive calls and dispatch vehicles in accordance with established procedures.
• Communicates changes in trips, no-shows, and cancellations.
• Reviews the previous day's completed manifests and enters the information.
• Collaborates with routing specialists and schedulers to optimize routes.
• Dispatches drivers using information provided by the clients through the reservation department and the online reservation application.
• Reviews and responds to all incoming calls, confirming all details with the client and reviewing reservations two weeks out.
• Discusses with the client availability to review online reservations.
• Fields incoming calls for same-day requests, ensures availability, and examines possible route changes.
• Initiates all outbound calls to city connect and access.
• Troubleshoots and resolves potential pick-up problems before they result in service issues.
• Ensures service on missed pick-ups by coordinating driver movement in the field.
• Assists in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Other duties as assigned by management.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent required.
• Minimum of two (2) years of dispatching experience required.
• Must have a valid South Carolina Class B CDL with Passenger Endorsement.
• Must be able to work under time constraints and deadlines.
• Must have problem-solving and analytical abilities.
• Proficiency using Microsoft Excel, Word, and PowerPoint is preferred.
• Public transportation experience preferred.
• Prior dispatch/supervisory experience preferred.

Benefits

• Competitive compensation and benefits (which vary based on role, location, and business).
• Medical, dental, and vision coverage.
• 401(k) retirement plan.
• Paid holiday and vacation time.