*$2500 SIGNING BONUS!* - Service Technician

Key Responsibilities

• Acquires and maintains training to develop and sustain the skills required to provide the highest level of integration support for products that the company promotes.
• Ensures consistent adherence to company established technical service standards, thereby insuring the highest level of customer satisfaction.
• Communicates regularly with Service Manager on proposed systems to maintain proper engineering and compatibility standards.
• Solves customer problems or complaints relating to installations promptly and documents as per company policies and/or guidelines.
• Maintains proper tools, materials and test equipment to maintain the highest technical quality possible within the constraints of strong financial management.
• Maintains accurate installation supplies and materials inventory levels to ensure adequate availability for projects.
• Verifies site information in a post-sales manner.
• Verifies hardware and software functionality as engineered.
• Provides feedback on solution viability as it pertains to integrations with other systems and products.
• Collaborates with Project Management team to help facilitate project timelines and goals.
• Works with the installation team as it pertains to hardware set-up, software set-up, loading code, executing minor code changes, network support, and other tasks as assigned.
• Works with assigned Programmer to create scope and narrative of code functionality; provides code and/or configuration to installation team and aids in the installation and testing process.
• Provides on-site Client training as required.
• Interprets quick user guides which summarizes the training content to send to Clients during training presentation.

Qualifications

• Advanced knowledge and experience installing and troubleshooting RR installation.
• Must have knowledge of the technical aspects of the video system in which training is being delivered.
• Proficiency in programs as MS Word, Excel, Outlook and CMR.
• Must thrive in a fast-paced environment and effectively handle stressful situations.
• Capable of working independently as well as in a team environment.
• Possess adequate communication, customer service and interpersonal skills to effectively interact with internal and external team members.
• Aptitude and desire to learn new technologies as they are introduced to the Company.
• Highly adaptable to change.
• Ability to present self in a professional manner and positively represent the company image.
• 5+ years of experience working in a field installation role.
• Intermediate AV design experience.
• CTS-I or equivalent experience.
• Cisco ICND (within first 6 months).
• Entry-level programming of control system(s) and IT networks.
• Familiarity with Audio DSP programming and theory.
• Experience working with ticketing systems.
• Proficiency with construction techniques and structured cabling.