TRANSIT COACH OPERATOR

Job Summary

A Transit Coach Operator (TCO) serves as a frontline representative of the University of Michigan Transit System. TCOs are tasked with operating large transit coaches in densely-populated, dynamic environments, including the Ann Arbor academic and medical campuses. TCOs are responsible for providing safe, efficient, and high-quality transit services to the University of Michigan campuses and our community.

Safety

Maintains a safety-minded attitude at all times. Reports safety, service, security, or maintenance observations to supervision as appropriate.

Essential Functions/Duties

• Safely operate large transit coaches to provide transportation to all riders.
• Maintain transit schedules when possible.
• Provide courteous, friendly, and professional assistance to transit riders and the general public.
• Maintain adequate knowledge of the transit system, including service changes.
• Complete any required paperwork, reports, and training as required.
• Maintain all required passenger and vehicle records.
• Strive to create and maintain a supportive, inclusive work environment.
• Maintain all licenses and certifications that may be required to perform the essential duties of a Transit Coach Operator as defined by University/Departmental policy or a governmental agency.
• Aid all passengers in accordance with departmental policy and ADA guidelines, including assisting passengers using mobility devices with securement of the mobility device and allowing for safe entrance and exit of all transit vehicles.
• Absorb and interpret written and printed materials.
• Communicate clearly with passengers and other entities; demonstrate knowledge of the Ann Arbor campus environment and map interpretation skills.
• Perform simple math.
• Ability to adhere to all University/Departmental policies and procedures, as well as state and federal regulations that apply to the position.
• Ability to move and maneuver materials weighing up to 25 pounds.
• Staff must wear an employer provided uniform while on duty.
• Ability to work with a diverse workforce and the University Community.
• Excellent customer service and communication skills.
• Commitment to practicing and promoting safety.

Required Qualifications

• Education: High school diploma or GED equivalent.
• Licenses & Certifications: Must possess, and be able to maintain, a valid Commercial Drivers License (Group B or higher, with Passenger and Air Brake endorsements). Must have an acceptable and appropriate driving record; No patterns of unsafe behaviors or safety violations; No major safety violations. Must possess and maintain a valid DOT Medical Certificate; Candidates will be required to pass a DOT Medical Exam prior to hire.
• Relevant Experience: Demonstrated responsible work experience of at least one (1) year dealing directly with the public. Previous experience driving commercial vehicles required; transit coach experience preferred.
• Physical Requirements: Must adhere to the required DOT Drug and Alcohol program; Must pass a pre-employment DOT drug screen. Candidates will be subject to rules regarding Random, Post-Accident, and Reasonable Suspicion testing if hired. Ability to adhere to all University/Departmental policies and procedures, as well as state and federal regulations that apply to the position. Ability to move and maneuver materials weighing up to 25 pounds. Staff must wear an employer provided uniform while on duty. Ability to work with a diverse workforce and the University Community. Ability to perform the: 'essential functions' of the position, with or without reasonable accommodation.
• Work Schedule: Full-Time: 40 Hours per week. Varied Days & Hours Sunday through Saturday. Seasonal Appointment: May through August off without pay annually.
• Other Requirements: Ability to accurately understand and interpret written and printed materials. Ability to clearly communicate with passengers and other entities; demonstrate knowledge of the Ann Arbor campus environment and map interpretation skills. Ability to perform simple math. Must be able to work varying shifts, hours, and days, including early mornings, late evenings, weekends. The University's Transit Service runs ~21 hours a day, 7 days a week. Ability to complete all required training. Commitment to practicing and promoting safety. Employees must meet the qualification standards that are job-related and consistent with business necessity and must be able to perform the: 'essential functions' of the position, with or without reasonable accommodation.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act. All applicants will be required to comply with FMCSA Regulations 49 CFR Part 40 and 49 CFR Parts 390 & 391 in order to be eligible for consideration.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the AFSCME union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.

EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.