Transformation Operational Improvement, Senior Consultant

Responsibilities

• Partner with clients across commercial and public sector organizations to improve business operations, processes, and ways of working to achieve measurable business outcomes.
• Conduct operational assessments, stakeholder interviews, and workshops to identify performance challenges, root causes, and opportunities to improve efficiency, quality, customer experience, and business value.
• Map how work flows across roles, systems, data, and decision points to surface bottlenecks, rework, exceptions, control gaps, and value leakage.
• Analyze and redesign end-to-end business processes, operating models, and governance approaches to enable sustainable improvements and support transformation initiatives.
• Define future-state workflows, decision rights, KPIs, controls, and human + AI ways of working that help clients modernize operations and sustain value.
• Facilitate cross-functional discussions to align stakeholders on priorities, future-state solutions, implementation roadmaps, and value realization opportunities.
• Develop business cases, improvement recommendations, performance metrics, and implementation plans that translate strategy into actionable results.
• Build value cases with clear assumptions, value drivers, and benefits tracking so recommendations translate into practical, fundable plans.
• Support the execution and adoption of operational improvements by helping clients establish performance management practices, governance structures, and continuous improvement capabilities.