Transformation Analyst (Resupply & Patient Experience)

About Respire

Respire Homecare Services provides comprehensive, compassionate, and personalized home care services. They foster an environment that balances the needs of employees and the company through open communication, teamwork, trust, and mutual respect. They embrace change and establish sound policies, rules, and practices that treat employees with dignity and equality.

About The Role

Respire Home Care is building a resupply operation that is central to their care navigation and coordination model. This role is designed for someone who sees workforce management as a strategic capability, connecting people, process, technology, and patient experience into a coherent operating system. The Transformation Analyst will join the technology and transformation team and serve as the analytical and operational backbone for rebuilding and scaling their resupply infrastructure.

WHAT YOU’ll DO

• Operational Infrastructure & Workflow Design
• Map, document, and standardize end-to-end resupply workflows across Connect, Brightree, and fulfillment channels
• Identify process gaps, ownership breakdowns, and adherence failures — then build the systems to close them
• Develop and maintain SOPs, job aids, and training documentation that are current, accessible, and actually used
• Lead implementation of QA processes, including audit frameworks and team-level feedback loops
• Reporting, Analytics & Visibility
• Build and maintain daily, weekly, and monthly reporting that gives leadership real-time visibility into team performance
• Track KPIs across Connect task completion, call volume, order accuracy, template adherence, and patient responsiveness
• Translate data into clear, actionable insights — not just dashboards, but decisions
• Support vendor performance evaluation (SOS and others) with structured productivity and quality metrics
• Technology & Vendor Strategy
• Serve as the operational subject matter expert on Connect configuration, campaign management, and exception handling
• Evaluate AI, predictive outreach, and automation tools that can expand patient coverage and reduce manual burden
• Contribute to the vendor management strategy — including SOS staffing, outsourcing balance, and hours-of-coverage gaps
• Partner with IT and platform teams to drive system improvements and reduce configuration errors
• Patient Experience Champion
• Identify failure points in outreach, template accuracy, and order fulfillment that directly drive patient complaints
• Help define what a best-in-class resupply experience looks like for complex, high-acuity patients — and build toward it

WHY YOU’LL LOVE WORKING HERE

• Mission-driven culture focused on whole-person wellness and dignity
• Opportunities for career growth within the company
• Competitive pay and comprehensive benefits package: Pay range: $75,000 - $85,000
• Health, dental & vision insurance
• 401(k) with employer match
• Life insurance
• Paid time off