Transfer Operations Supervisor

Assists in all aspects of the student admission and record maintenance process, including evaluations of academic transcripts, test scores, and other credentials. Prepares, verifies, and enters data into computerized student information systems. Manages student university records by performing clerical activities to maintain student files.

About the role

This position supervises employees and processes by coordinating and overseeing work assignments in student service functions within the department. Ensures relevant policies, procedures, and laws are implemented. Participates in the interview process, assesses, develops, and provides training for new and existing employees. Directly supervises a small team of part-time and seasonal evaluators, with a primary focus on Transfer, Returning, and Second Bachelor student populations. Corresponds with campus partners, including students, parents, and other on-campus departments, to answer questions relating to admission policy, documentation submission, and processing, and connects students to on-campus resources.

Responsibilities

• Supervises employees and processes, including prioritizing daily work activities, evaluating outcomes, and recommending changes in the area.
• Supervises Area staff and oversees scheduling of staff shifts; organizes and delegates workload of area functions on a daily basis.
• Completes evaluation of application materials and maintains consistent contact with campus partners.
• Organizes and conducts staff meetings; trains staff to assist in daily workload for the area.
• Maintains an up-to-date desk manual of all area processes for training new staff and as a tool for current staff members.
• Prepares employee work schedules; discusses time-off requests with area manager for final approval.
• Maintains documentation of work processes; investigates and resolves computer input and processing errors.
• Provides human resources activities by assisting in the selection of employees and evaluating performance.
• Other duties as assigned.

Requirements

• Five years of experience in a related field, with two of those years working as a supervisor, or equivalency (one year of education can be substituted for two years of related work experience).
• Knowledge of related trade or department-specific equipment, systems, and procedures.
• Demonstrated organizational, human relations, and effective communication skills.
• Some areas of assignment may require additional experience, specific licensures, or registrations.

Preferences

Preference will be given to candidates familiar with the undergraduate admissions practices of the University of Utah.

Benefits

• Affordable health insurance from day one.
• Sick and vacation pay accrual.
• Free Bus/Trax/FrontRunner pass.
• University-funded retirement plan.
• Life insurance.

Pay

$19.25 per hour.

This position is full-time and primarily on-campus. After 90 days of employment, hybrid remote opportunities may be available.