Supervisor, Transfer Center

About the role

The Telephonic - Access Point Behavior Health Transfer Center Supervisor- Nurse (RN/LPN) oversees all aspects of department activities, provides ongoing efficient communication, and motivates and encourages agents through positive communication and feedback.

Responsibilities

• Oversee all aspects of department activities on daily basis by giving direction to Team leads and being the liaison between leadership and frontline staff.
• Provide ongoing efficient communication to the staff by being an extension of the Manager.
• Stays up to date with all departmental procedures, protocols, and communications to ensure adherence of appropriate processes for final referral resolution.
• Motivate and encourage agents through positive communication and feedback.
• Monitor department performance objectives, meet standards, and ensure customer satisfaction goals are met.
• Trains and educates transfer center staff on standard protocols and customer service best practice.
• Collaborate and monitor while working with education team to prepare and deliver new and ongoing training for staff using the most up-to-date information.
• Act as a resource for all team members including: Clerks, Coordinators (RN, LPN, Paramedic, EMTs, Social workers, and Non- Clinical).
• Maintain departments policies and procedures, reviewing and updating as needed.
• Engages in departmental "team" approach to ensure all elements are communicated (both written and verbal) to facilitate patient transfer and/or throughput.
• Adheres to established protocol, procedure, and standard of care, escalates issues through the established Chain of Command in a timely manner.

Requirements

Education: Graduate of an accredited school/college; Bachelor's degree preferred. Experience: Three years of related clinical experience in an acute care setting (ED or Critical Care Preferred); Behavior Health experience is preferred.

Knowledge, Skills & Abilities: Demonstrated skills in problem solving, analytical and critical thinking, prioritization, negotiation, conflict resolution, proactive decision making. Ability to establish and maintain collaborative and effective working relationships. Ability to communicate effectively in oral, written, and electronic formats.

Qualifications

Required License/Registration/Certification: Current Nurse (RN/LPN/LVN) licensure in State of Residence. Required Compact License Must maintain current nursing licensure by completing applications for renewal in a timely manner and by complying with all requirements for continuing education. No nurse will be scheduled to work any shift if their nursing license has expired. It is the nurse's responsibility to ensure that the Manager of the Access Point Behavior Health Transfer Center Operations is notified immediately if their license status changes. Failure to comply with this requirement will result in termination of employment.

Skills

• Statistical Mathematical Skills
• Moderate Computer Skills
• Complex Communication
• Department Specific
• Functional Independent Judgement
• Project Planning/Organization

Benefits

Health (Medical, Dental, Vision) and 401K Benefits for full-time employees

Competitive Paid Time Off

Employee Assistance Program - mental, physical, and financial wellness assistance

Tuition Reimbursement/Assistance for qualified applicants

Advancement opportunities with responsive, supportive leadership

Continuing education opportunities

And much more...

Pay

N/A

Schedule

Nights (7a-7p)