Transfer Coordinator

About the role

Renata Travel DMC needs a Transfer Coordinator to ensure dependable workflow control across incoming DMC operations in Sardinia, Sicily, Corsica, and Italy. This includes managing tailor-made programs, excursions, transfers, groups, MICE, and local partners. The role focuses on transfer coordination within incoming DMC operations, with decisions grounded in current records rather than memory or guesswork.

Responsibilities

• Maintain the Transfer Coordinator workflow by organizing recurring work by owner and status.
• Track incoming requests for completeness and route work to the correct next step.
• Own the workflow by ensuring unresolved exceptions are tracked through closure.
• Review and document process issues that repeatedly slow execution to improve efficiency.

Skills

• Use Project Support and Transfer Coordinator Documentation confidently in daily operations.
• Apply Incoming DMC Operations knowledge without losing track of exceptions, owners, or deadlines.
• Document process improvement decisions clearly for team reference.
• Exercise sound judgment in follow-up, including escalation when necessary.

Working Standard

The role ensures dependable workflow control through clean records, explicit ownership, timely escalation, and fewer downstream fixes. Success is measured by the accuracy, security, traceability, and readiness of workflow control for the next authorized teammate.

Schedule

Full-time, 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.