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Jobs · Management · New Jersey

Transfer Center Dispatcher

RWJBarnabas Health · Somerset, NJ · 2 wk ago
Management$23.62–$29.6/hrFull-time

Location: 379 Campus Drive, Somerset, NJ 08873

Pay Range: $23.62 - $29.60 per hour

About the Role

In partnership with the System Transfer Center Nurse Coordinators, this position is responsible for the comprehensive care coordination for patients as assigned, including initiation and coordination of incoming and outgoing transfers for higher/lower level of care and/or specialized treatment modalities from outreach or network entities.

The Transfer Center Dispatcher will work each shift to triage calls, coordinate transportation, dispatch Specialty Care Transport Unit (SCTU) units, complete pre-registration and bed placement along with all other aspects of transfer logistics. This position requires systems thinking, the ability to manage many conflicting priorities, excellent communication skills, and proficiency with multiple computer applications. The Transfer Center Dispatcher serves as a liaison between both internal and external customers as well as providing ongoing support to the hospitals to implement their throughput plan(s). This position manages data as related to operations and performs Utilization Management functions as required by the system.

Responsibilities

  • Assist in the coordination of medical transportation via rideshare, medical sedan, Mobility Assisted Vehicle (MAV), Basic Life Support (BLS) ambulance, Specialty Care Transport Unit (SCTU), and Air Medical Unit.
  • Coordinate appropriate and timely transportation requests by working with Mobile Health Communications.
  • Respond to orders of patient’s placement within the hospitals where applicable.
  • File and archive completed and cancelled orders per transfer center processes.
  • Complete multiple steps for the placement of each patient including electronic and verbal communications with the necessary stakeholders and updating multiple computer applications.
  • Receive, verify, and provide ongoing follow-up requests and referrals/orders.
  • Gather all information for correct patient assignments and verify accuracy of that information. Seek clarification when inaccuracies occur and follow through with resolving them, communicating resolution in real time. Escalate unresolved issues to appropriate leadership for intervention.
  • Prioritize the safe transition of patients throughout the placement process.
  • After onboarding, become proficient in running ABOUT’s Transfer Center technology, Five9 phone systems with call recording, EPIC including creating reservations for transferred patients, and office-oriented systems supporting client operations.
  • Demonstrate knowledge of regulatory requirements such as EMTALA, Compliance policies, quality initiatives, and HIPAA laws and regulations; monitor self-compliance and implement process changes to ensure adherence.
  • Ensure appropriate standards of practice follow corporate compliance guidelines, act ethically and legally, and assure all actions are in the best interest of RWJBH system.
  • Complete and distribute any ad hoc reports necessary for patient throughput management and communication.
  • Collect and log any data which may be requested, and perform other duties as assigned.
  • Perform all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
  • Provide all customers of RWJ Barnabas Health with an excellent service experience by consistently demonstrating core and leader behaviors each day.

Requirements

  • High school diploma/GED or equivalent working knowledge.
  • 2-3 years of experience in a healthcare office, hospital operations setting, emergency medical services, and/or emergency medical dispatch.
  • Medical terminology gained by either college credits or experience in a healthcare setting.
  • Excellent verbal and written communication skills, organizational skills, and critical thinking skills.
  • EMT or ER Tech experience required.
  • Ability to work under tight time constraints and meet deadlines while working on a variety of projects under high demands.
  • Proficient technical ability to simultaneously manage multiple complex computer systems at a speed reflective of patient acuity needs.
  • Proficient with commonly used office software and equipment including but not limited to all Microsoft applications and hospital EMR.
  • Able to meet the agent productivity standards as set by Transfer Center Leadership.
  • Ability to accurately type at least 40 wpm.

Qualifications

  • Bachelor’s degree (preferred).
  • Expert level of Microsoft Office (preferred).
  • The following certifications are preferred or must be obtained within 6 months of hire:
    • American Heart Association (AHA) Basic Life Support (BLS).
    • HAZMAT Awareness.
    • CBRNE/WMD Awareness.
    • ICS 100, ICS 200.
    • NIMS 700.
    • ICS 800.

Schedule

Full-Time, Evening; 11:00 AM - 11:00 PM.

Benefits

  • Medical/Dental/Vision plans.
  • 403(b) retirement plan.
  • Paid Time Off (PTO).
  • Short & Long Term Disability.
  • Basic Life & Accidental Death Insurance.
  • Tuition Reimbursement.
  • Health Care/Dependent Care Flexible Spending Accounts.
  • Discounts through partners such as NJ Devils, NJ Performing Arts Center, Verizon, and many more.

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