Transactions Specialist I - Insertion/Personalization

About the role

As a Transactions Specialist I in the Insertion/Personalization department at JPMorgan Chase in Coppell, you will operate production equipment to process customer statements and credit cards. The role focuses on operational excellence, quality, and meeting service commitments in a fast‑paced production environment where work varies day to day.

Responsibilities

• Complete training across core functions within the Embossing and Insertion areas.
• Operate various types of production equipment and machinery, as assigned.
• Perform detailed quality inspections of cards and statements to identify and correct defects, errors, or inconsistencies.
• Troubleshoot and help resolve production issues, including equipment malfunctions and data discrepancies.
• Execute work accurately and efficiently to meet Service Level Agreements (SLAs).
• Promote strong internal controls by proactively identifying, documenting, and communicating issues.
• Review production data to identify trends, improvement opportunities, and potential risks.
• Follow all applicable regulations, internal policies, and standard operating procedures related to card and statement production.

Qualifications

• Ability to lift and move materials weighing 25–40 lb and handle 200 lb supplies using approved industrial carts.
• Commitment to maintaining a clean, organized, and safety‑focused work area.
• Willingness to cross‑train and support responsibilities across multiple areas as needed.

Skills

• Ability to follow detailed instructions and procedures with a high degree of accuracy and consistency.
• Adaptability to changing priorities, daily direction from leadership, updates to procedures, and new technology.
• Strong teamwork and interpersonal skills; able to collaborate effectively with internal partners and stakeholders.
• Ability to prioritize daily workload to support client SLAs and operational deadlines.

Schedule

2nd Shift: Tuesday through Saturday, 2:00 PM – 10:30 PM. Candidates must be willing and able to work evenings, weekends, and holidays. Specific schedule details will be confirmed by the recruiter, and schedules may change based on business needs.

Compensation

Competitive total rewards package including a base salary determined by role, experience, skill set, and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

Benefits

• Comprehensive health care coverage.
• On‑site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Additional programs and benefits based on eligibility.

About the company

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of products. The company’s mission is to create engaged, lifelong relationships and put customers at the heart of everything it does. Chase also supports small businesses, nonprofits, and cities with solutions that address a wide variety of financial needs.

Team overview

The Consumer & Community Banking division serves Chase customers through personal banking, credit cards, mortgages, auto financing, investment advice, small‑business loans, and payment processing. The division leads the U.S. in credit‑card sales and deposit growth, offers the most‑used digital solutions, and ranks first in customer satisfaction. Merchant Services provides payment, fraud, and data‑security solutions for companies worldwide.