Transaction Specialist I

About the role

Join Chase, where you will have the opportunity to make real innovative impacts for our customers, and be part of a creative and dynamic environment. As a Transactions Specialist I, you will operate equipment to process retail and credit cards for Chase customers. You will also create turnover reports on daily production for the department and truck manifests for outbound products.

JPMorganChase services several internal lines of business such as Retail, Card Services, Retirement Plan Services, Private Bank, and Treasury Services, providing a wide variety of products including postcards, letters, statements, checks, invoices, and marketing materials.

Responsibilities

• Operate required department machinery efficiently to process retail and credit card transactions.
• Validate and ensure the quality of daily materials and outputs, reconciling input vs. output data using basic math.
• Generate turnover reports and prepare truck manifests to support smooth operations and timely deliveries.
• Collaborate with team members to enhance operational efficiency and adapt to changes in work environment and procedures.
• Maintain a clean and organized work area while prioritizing tasks based on client Service Level Agreements.

Requirements

• Ability to lift and transport heavy materials (40-70 lbs) and manage 200 lb supplies using industrial carts.
• Proficiency in adhering to detailed instructions and procedures with precision, ensuring minimal deviation from established guidelines.
• Capable of quickly adjusting to changes in the work environment, including responding to daily directives from leadership and adapting to updates in standard operating procedures.
• Strong team-oriented mindset with excellent interpersonal skills, facilitating positive interactions with internal and external stakeholders.
• Effective at prioritizing daily tasks based on client Service Level Agreements to ensure timely and efficient service delivery.
• Actively participates in maintaining a clean and organized departmental work area to support operational efficiency.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

Additional details about total compensation and benefits will be provided during the hiring process.

Pay

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

About The Team

Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions—all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud, and data security for companies, capable of authorizing transactions across global currencies.