Transaction Specialist I
About the Role
At Auction.com, we’re transforming real estate as the nation’s leading online platform for buying and selling residential bank-owned and foreclosure properties. This role plays a critical role in ensuring offers move seamlessly from contract to closing, pushing offers to close on time, documenting delays, and maintaining proactive communication with all parties involved.
Responsibilities
- Ensure offers progress to closing per KPI timelines.
- Document delays and communicate updates to all stakeholders promptly.
- Maintain accurate records in Salesforce or designated systems.
- Handle inbound and outbound calls with buyers, agents, lenders, sellers, and closing companies.
- Assist with all buyer communication (calls and emails) for offers under contract.
- Address escalations timely and drive resolution; document actions and outcomes.
- Work with internal teams and external partners to remove blockers and keep transactions on track.
- Support reporting on transaction performance and closing timelines.
- Review transaction data for accuracy and completeness.
- Ensure adherence to SOPs and regulatory requirements.
- Maintain audit-ready documentation.
Requirements
Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Pay
The base wage for this role ranges from $30 - $35 per hour. Actual compensation offered will be determined based on qualifications, skills, experience, and geographic location. This position is also eligible for an annual performance bonus.
Benefits
- Medical, dental, and vision insurance.
- Auction.com contributes an amount equal to 25% of your eligible contributions in our 401k plan.
- Paid Time Off (PTO), including 12 paid holidays.
The availability and value of benefits may vary and are subject to the terms and conditions of the applicable plan documents.