Transaction Processor - Account Recordkeeping

About the role

In this position, you’ll be based in the Louisville, KY office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Global Operations Shared Services provides operational support for core, high-volume functions common across business lines, such as contact center, transaction processing, and imaging support. Account Recordkeeping, a function within Shared Services, supports multiple business lines in account maintenance, transaction processing, and account-owner initiated recordkeeping activities.

Processors in Account Recordkeeping execute transactions at a regional level for account-owners in line with internal risk policies, regulatory requirements, short deadlines, and client service level agreements.

Responsibilities

• Process and review general data entry transactions for various transaction types including transfers, purchases/sells, and account maintenance within established productivity and quality standards.
• Daily review of information pertaining to processing feedback and procedural updates.
• Escalate complex inquiries as needed per documented procedures.
• Complete required internal training and compliance classes in a timely fashion.
• Work overtime and assist other departments during peak volumes to meet client service level agreements.

Requirements

• High school diploma or equivalent, or an Associate's Degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or equivalent combination of education and experience.
• Good understanding of how the wider team works together to achieve team and department goals and objectives.
• Attention to detail and evaluative judgment based on best practice and previous experience.
• Ability to respond to and resolve problems by identifying and selecting solutions through acquired technical experience, guided by clear policy and procedure.
• Strong communication skills to provide clear verbal and/or written communications to management, team members, and Customer Service Representatives.

Benefits

• Paid parental leave, flexible working, and a caring and inclusive culture.
• Health and wellbeing rewards, including medical, dental, and vision coverage, customizable to support you and your family.
• 401k matching and tax-advantaged flexible spending plans (healthcare, dependent care, and commuter).
• Income protection, including short- and long-term disability benefits, life insurance, and supplemental life insurance.

About Us

Computershare is a global leader in financial administration with over 11,000 employees across more than 22 countries. Our open and inclusive culture encourages growth, development, and opportunities for all employees.