Account Processor

About the role

Performs a variety of document processing and record‑keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support. Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.

Responsibilities

• Enter new account information and update existing account details.
• Record transactions and maintain accurate account records.
• Receive, classify, consolidate and summarize documents and information.
• Complete reports and provide administrative support.
• Answer customer inquiries and resolve customer problems.
• Respond to customer requests for information.

Requirements

• High school diploma or equivalent.
• Typically three to five years of clerical and customer service experience.

Preferred Skills & Experience

• Thorough knowledge of products, services, terminology, procedures and systems related to the assigned area.
• Strong customer service skills.
• Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service.
• Ability to identify and resolve/escalate complex problems.
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.
• Effective verbal and written communication skills.

Schedule

8 am – 5 pm, Monday–Friday.

Pay

Pay Range: $20.00 – $20.91 per hour. The salary range reflects figures based on the primary location, which is listed first; the actual range for the role may differ based