Training Technician

About the role

This position is located within Member Services (MS) - Business Support Office (BSO) - Training and Quality (TQ). The incumbent serves as a member of the Training and Quality department providing administrative and technical support to all MS organizations.

Responsibilities

• Assists with tracking and monitoring training requirements
• Researches and verifies accurate information is contained in records including electronic databases
• Assists in research and development of curriculum-based support materials and activities
• Prepares and delivers presentations to different audiences
• Assists with scheduling interviews and meetings
• Maintains training library accountability and inventory
• Drafts and broadcasts training opportunities announcements
• Documents training results and record training sessions
• Follows up on status of customer service satisfaction surveys via email - telephone - or in person
• Responds to inquiries pertaining to employee training records - history - and account access
• Troubleshoots database system log-in and other access related issues
• Identifies and coordinates necessary training equipment - supplies - and materials
• Provides support for special training projects
• Schedule training opportunities - classrooms - and other resources
• Ensures training rooms are adequate size to meet the number of anticipated participants
• Assists with classroom/facilities setup and cleanup
• Assists with records management and file maintenance
• Arrange training records for storage - disposition - and retrieval according to the agency established records retention and disposition plan
• Monitors supply inventory and prepares purchase/work orders
• Identifies employee training deficiencies through file research