Training Technician

About the role

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Training and Development, Field Operations Academy or Air and Marine Operations Academy, located in Glynco, GA.

Responsibilities

• Serving as a Training Technician in support of training at one of the OTD Academies or Centers.
• Primarily responsible for the coordination and scheduling of OTD training classes.
• Supporting training operations by scheduling attendees for classes and coordinating and managing attendee affairs.
• Ensuring all student administrative requirements have been met to include travel, lodging, transportation, and classroom requirements.
• Verifying all travel authorizations and vouchers for compliance and accuracy, assisting academy staff and students with resolving issues related to travel authorizations, travel vouchers, and personnel.
• Cooking and/or preparing award letters, plaques, and awards; generating graduation notes and programs for ceremonies; securing badges/credentials for issuance and ensuring all other administrative requirements for graduations are completed.
• Maintaining training records, files, and databases through the use of the Agency's learning management system for each class to include, (but not limited to) rosters, schedules, departure information, and grade reports.

Requirements

• You must be a U.S. Citizen to apply for this position.
• Males born after 12/31/1959 must be registered with Selective Service.
• All pre-employment processes will be conducted in English.
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
• Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes.
• Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties.

Qualifications

• Experience: You qualify for the GS-07 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Preparing and coordinating travel plans and requests. Collecting, assembling, and preparing administrative reports. Preparing, organizing, and facilitating logistics for sizeable events and ceremonies. Coordinating with personnel at all levels of an organization to ensure that program requirements and organizational objectives are met.
• Education Substitution: GS-07: Successful completion of one year of full-time graduate education from an accredited college or university may substitute for the experience required at this level. This education must demonstrate the knowledge, skills, and abilities necessary to do the work. Check with your school to determine how many credit hours comprise a year of graduate education. If that information is not available, use 18 semester or 27 quarter hours. OR A bachelor's degree with Superior Academic Achievement (SAA) may also substitute for the experience required. It is based on (1) class standing, (2) grade-point average (i.e., GPA 3.0 or higher of a possible 4.0, excluding pass/fail credits. Pass/fail credits cannot be more than 10% of total credits), or (3) honor society membership. Review Superior Academic Achievement (SAA) to see if you qualify under this provision.
• Experience: You qualify for the GS-09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Reviewing and improving existing training procedures. Troubleshooting, operating, and maintaining training software systems. Establishing and maintaining training class schedules. Monitoring travel requests and maintaining travel and training related budgets.
• Education Substitution: GS-09: A master's degree or equivalent graduate degree, 2 full years of progressively higher-level graduate education leading to such a degree, a J.D. or an LL.B. degree from an accredited college or university may substitute for experience required at this level. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester hours or 54 quarter hours.
• Combining Experience and Education: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. More information on this qualification standard is located here.