Training & Tech Support Technician
About Us
LayerZero Power Systems LLC. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base includes companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.
About the Role
A Trainer and Tech Support Specialist serves as the bridge between complex technology and the end-user. This hybrid role involves both reactive troubleshooting and proactive education to ensure users can utilize hardware and software effectively.
Responsibilities
- Design and deliver training programs (workshops, webinars, or 1-on-1 sessions) for new hires or existing staff on new software, hardware, and cybersecurity best practices.
- Act as the first point of contact for resolving issues related to operating systems, network connectivity, and specialized business applications (Tiered Technical Support).
- Create and maintain internal "how-to" guides, FAQs, and video tutorials to empower user self-service (Documentation Development).
- Perform routine updates, installations, and hardware upgrades to prevent system downtime (System Maintenance).
- Assess employee skill gaps and software compatibility to recommend system improvements or targeted training interventions (Needs Analysis).
Requirements
- Communication: Ability to translate complex technical jargon into simple, actionable instructions for non-technical users.
- Technical Proficiency: Expertise in Windows/macOS, Microsoft 365, Active Directory, and Help Desk ticketing systems (e.g., Jira, ServiceNow).
- Instructional Design: Skill in creating engaging curriculum and measuring training effectiveness through feedback and performance metrics.
- Experience: Previous experience in Field Service, help desk, desktop support, or training role.
- Education: Bachelor’s degree in computer science, IT, or related field preferred; equivalent experience accepted.
Performance Indicators
- Reduction in onboarding time and increase in retention.
- Improved technical competency across production teams.
- Consistent training delivery and documentation compliance.
- Positive feedback from supervisors and trainees.
Benefits
We believe great employees deserve great benefits designed to support health, financial well-being, professional growth, and family needs. Most of our core benefits are provided at no cost, reflecting our commitment to investing in the well-being of our team.
- $0 cost Dental Insurance
- $0 cost Vision Insurance
- $0 cost Short Term and Long-Term Disability Insurance
- $0 cost Life Insurance with additional buy-up options
- Medical Plan Choices, including one no-cost medical option plus two additional buy-up plan options
- $0 cost Employee Assistance Program offering confidential counseling and support services
- Employer Health Savings Account Contributions to help offset health expenses
- Retirement Plan Options with generous employer matching contributions
- Paid Parental Leave to support your growing family
Why Join Us
- Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
- Innovation: Immerse yourself in an environment that celebrates forward thinking and continuous improvement.
- Collaborative Spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
- Grow With Us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career.