Training Specialist - Patient Access

Acknowledgements

At Cuyuna Regional Medical Center (CRMC), we're more than just a healthcare organization - we're a community dedicated to making a meaningful impact. For more than 60 years, we've been providing compassionate, high-quality care in the Greater Brainerd Lakes Area and beyond.

About the role

The Training Specialist leads onboarding, education, and competency development for Patient Access scheduling and registration staff, ensuring consistent, accurate, and patient-centered workflows. This role serves as the department's expert on EPIC scheduling and registration functions, creating training materials, delivering instruction, and supporting staff through system updates and process changes.

Responsibilities

• Monitoring competency and providing individualized coaching to support performance improvement
• Identifying opportunities to enhance data integrity and operational efficiency
• Working closely with Patient Access leaders, providers, and cross-functional teams to align training initiatives with organizational goals, regulatory requirements, and quality standards
• Balancing classroom instruction, one-on-one coaching, workflow optimization, and ongoing education to support continuous learning across the department

Requirements

• Minimum of three (3) years of healthcare scheduling, patient access, registration, or clinic operations experience
• Equivalent combination of education and healthcare experience may be considered
• Demonstrated proficiency with EPIC EMR system and scheduling workflows
• Associate degree in Healthcare Administration, Business, Education, Health Information Management, or related field preferred
• One (1) year of training, onboarding, coaching, or staff development experience preferred
• Knowledge of healthcare operations, patient access functions, and regulatory requirements

Qualifications

• EPIC scheduling and registration expertise
• Engaging trainer and coach
• Strong communication and presentation skills
• Process improvement mindset
• Organized and detail-oriented
• Collaborative and approachable leader

Skills

• EPIC scheduling and registration expertise
• Engaging trainer and coach
• Strong communication and presentation skills
• Process improvement mindset
• Organized and detail-oriented
• Collaborative and approachable leader

Benefits

Cuyuna Regional Medical Center offers a comprehensive benefits package designed to support the health, financial security, and overall well-being of our employees. Eligible employees receive medical insurance, dental insurance, and vision insurance, health savings accounts, life insurance, and employer contributions to a 401(k) retirement plan. Additional benefits include paid time off, participation in 401(k) and 457(b) plans, educational assistance and reimbursement, an employee assistance program, work-life balance support, gym membership and other discounts, and employee recognition programs.

Pay

The pay range listed above is the estimated starting pay range for this role. Actual pay rate offered depends on many factors including each individual employee's experience level, preferred education/certifications, along with market conditions.

Schedule

This position is based onsite and will provide coverage at all outlying clinic locations as needed.